Finn Kropp
Cincinnati
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations. Upbeat host excels in assisting customers and helping other staff. Pleasant and experienced managing seating, reservations and events. Skilled at creating welcoming atmosphere when attending to guests. Team-player quick to assist FOH Manager with table bussing during busy times.
Overview
2
2
years of professional experience
Work History
Server Team Lead
The Pointer
06.2021 - Current
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Provided continuous evaluation and feedback to server employees.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Answered customers' questions, recommended items, and recorded order information.
Host
Knot Just A Bar
06.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
Host
Kenwood Country Club
12.2022 - Current
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Accommodated special seating requests for guests to enhance satisfaction.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored the seating area and maintained the look of the dining room.
Counselor-in-Training
Northport Point Rec
06.2022 - Current
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with camp staff to develop and execute safe, exciting plans for daily and weekly activities.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Guided campers in swimming, hiking and team sports to help campers gain life skills and health benefits.
Education
The Summit Country Day School
Cincinnati, OHSkills
- Menu Board Art
- Dining Room Management
- Reservation Coordination
- Group Reservations Management
- Event Planning
- POS Software
- Customer Service
- Guest Accommodations
- Takeout Management
- Front of House Organization
- Station Charts
- Phone Inquiries
- Seating Arrangements
Timeline
Host
Knot Just A Bar
06.2023 - Current
Host
Kenwood Country Club
12.2022 - Current
Counselor-in-Training
Northport Point Rec
06.2022 - Current
Server Team Lead
The Pointer
06.2021 - Current
The Summit Country Day School
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