Finn Scott
Kirkland
Summary
Dynamic Customer Service Representative with a proven track record at Hot Yoga Experience, excelling in problem resolution, active listening and attention to detail. Recognized for building empathetic client relationships and consistently exceeding service standards. Proficient in payment processing and adept at maintaining store operations, ensuring a seamless customer experience.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Hot Yoga Experience
08.2019 - 03.2020
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
Digital Art And Animation
DigiPen Institute of Technology
WASkills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Scheduling
- Appointment scheduling
- Product sales
Timeline
Customer Service Representative
Hot Yoga Experience
08.2019 - 03.2020
Digital Art And Animation
DigiPen Institute of Technology
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