Finoyla Ioannidis
Salisbury,MD
Summary
Detail-oriented andd customer focused professional with experience in event coordination an customer service. Former Event Coordinator with a background in planning successful events, managing client relationships, coordinating vendors, and ensuring seamless event execution. Eager to leverage strong event planning, organizational, and customer service skills in an Event Coordinator role.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Holt Paper & Chemical Co.
Salisbury, MD
06.2021 - Current
- Provide exceptional customer service to wholesale clients via phone and email.
- Process customer orders and returns accurately while maintaining attention to detail.
- Resolve customer concerns related to orders, billing, shipping, and product availability.
- Coordinate with warehouse and sales teams to ensure timely order fulfillment.
- Maintain accurate customer records and account information.
- Manage the cash and carry store along with multiple priorities while consistently meeting productivity and service expectations.
- Build strong relationships with customers through professional and responsive communication.
Event Coordinator
The Fountains Wedding and Conference Center
Salisbury, MD
06.2017 - 06.2021
- Coordinated weddings, corporate meetings, banquets, and private events from planning through execution.
- Consulted with clients to understand event goals, budgets, and timelines.
- Collaborated with catering, kitchen, and operations team, to ensure seamless event execution.
- Conducted venue tours and assisted potential clients throughout the booking process.
- Oversaw event setup and breakdown to ensure all client expectations were met.
- Resolved last-minute changes and event challenges while maintaining exceptional customer satisfaction.
Education
High School Diploma -
North Brunswick Township High School
North Brunswick, NJSkills
- Customer Service Excellence
- Client Relationship Management
- Written & Verbal Communication
- Organization & Multitasking
- Time Management & Prioritization
- Attention to Detail
- Team Collaboration
- Project & Vendor Coordination
- Microsoft Office Suite & Excel
Languages
Greek
Full Professional
Timeline
Customer Service Representative
Holt Paper & Chemical Co.
06.2021 - Current
Event Coordinator
The Fountains Wedding and Conference Center
06.2017 - 06.2021
High School Diploma -
North Brunswick Township High School