Fio Chiarini
Littleton,CO
Summary
Flexible Technical Support Engineer with 24 years of experience helping clients maintain smooth operations. Exceptional skills and knowledge in JD Edwards EnterpriseOne Applications and subject matter expert on Accounts Receivable and Latin American Localization. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.
Overview
28
28
years of professional experience
Work History
Senior Technical Support Engineer
Oracle America Inc.
Denver, United States
03.2005 - Current
- Served as primary point of contact for support relating to JD Edwards EnterpriseOne (JDE1) Accounts Receivable, Accounts Payable, Localizations for Latin America, and 1099 functionality for Accounts Payable.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Responded to support requests from clients and patiently walked individuals through basic troubleshooting tasks.
- Maintained response times in compliance with internal policies to support business continuity.
- Maintained personal repository of technical knowledge used to hone responses and shorten remediation times.
- Performed root cause analysis of reported issues to decisively discern and enact corrections.
- Explained technical information in clear terms to non-technical clients to promote better understanding.
- Documented reported faults and bugs for referral to development staff's use in iterative updates.
- Analyzed JDE1 Financials issues to identify troubleshooting methods needed for quick remediation.
- Worked with software development team on reported errors and bugs on newly released software.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Worked with customers to understand needs and provide excellent service
- Reviewed and tested plans and criteria to meet functional and technical requirements
- Used lectures, demonstrations, and discussions to instruct co-workers individually and in small groups
Senior Software Support Engineer
PeopleSoft
Denver, Colorado
08.2003 - 02.2005
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Performed root cause analysis and general troubleshooting.
- Applied superior troubleshooting and problem-solving knowledge to improve JD Edwards EnterpriseOne Financials.
- Collaborated with outside departments to implement system-wide improvements.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Helped streamline repair processes and update procedures for support action consistency.
- Worked with customers to understand needs and provide excellent service
- Reviewed and tested plans and criteria to meet functional and technical requirements
- Used lectures, demonstrations, and discussions to instruct co-workers individually and in small groups
Senior Software Support Engineer
J.D. Edwards & Company
Denver, Colorado
06.2003 - 08.2003
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Performed root cause analysis and general troubleshooting.
- Applied superior troubleshooting and problem-solving knowledge to improve JD Edwards EnterpriseOne Financials.
- Collaborated with outside departments to implement system-wide improvements.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Helped streamline repair processes and update procedures for support action consistency.
Senior Software Support Engineer
J.D. Edwards & Company
Stokenchurch, United Kingdom
05.1998 - 05.2003
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Performed root cause analysis and general troubleshooting.
- Applied superior troubleshooting and problem-solving knowledge to improve JD Edwards EnterpriseOne Financials.
- Collaborated with outside departments to implement system-wide improvements.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Helped streamline repair processes and update procedures for support action consistency.
Accounting Clerk, G/A and A/R
Ashland Shared Services
Rotterdam, Netherlands
08.1997 - 05.1998
- Maintained accounting records utilizing JD Edwards Worldsoftware.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Monitored status of accounts receivable to facilitate prompt processing.
- Managed accounts receivables.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
Credit and Collection Clerk
Citizen Watch
Hamburg, Germany
03.1997 - 08.1997
- Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Processed debtor payments and updated accounts to reflect new balance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Accounting Clerk
Macropharm GmbH
Luebeck, Germany
08.1994 - 02.1997
- Input high volume of monthly invoices with consistent accuracy.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Managed accounts payable and receivables.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Analyzed and verified employee expense reports for accuracy.
- Maintained accounting records utilizing in-house and client systems.
- Tracked expenses to comply with budgets.
- Assisted in review and revision of budgets based on business needs.
Education
Some College (No Degree) - Cultural Anthropology
Vrije Universiteit
Amsterdam, NetherlandsSome College (No Degree) - Italian Studies
Universiteit Van Amsterdam
Amsterdam, NetherlandsAuszubildende Buerokauffrau - Accounting And Business Administration
Hanseschule Fuer Wirtschaft Und Verwaltung
Luebeck, Germany06.1996
Some College (No Degree) - Computer Software And Media Applications
Open University
Milton Keynes, United KingdomSome College (No Degree) - Visual And Performing Arts
Arapahoe Community College
Littleton, COSkills
- Analytical and Methodical
- Customer Service Support
- Verbal and Written Communication
- Highly Professional
- Tracking and Documentation
- Collaborative Team Player
- Resolving Problems and Incidents
- Friendly and Patient
- Interpersonal Skills
- Fluent in five languages
Languages
Dutch
Native or Bilingual
English
Full Professional
German
Full Professional
Italian
Limited Working
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Senior Technical Support Engineer
Oracle America Inc.
03.2005 - Current
Senior Software Support Engineer
PeopleSoft
08.2003 - 02.2005
Senior Software Support Engineer
J.D. Edwards & Company
06.2003 - 08.2003
Senior Software Support Engineer
J.D. Edwards & Company
05.1998 - 05.2003
Accounting Clerk, G/A and A/R
Ashland Shared Services
08.1997 - 05.1998
Credit and Collection Clerk
Citizen Watch
03.1997 - 08.1997
Accounting Clerk
Macropharm GmbH
08.1994 - 02.1997
Some College (No Degree) - Cultural Anthropology
Vrije Universiteit
Some College (No Degree) - Italian Studies
Universiteit Van Amsterdam
Auszubildende Buerokauffrau - Accounting And Business Administration
Hanseschule Fuer Wirtschaft Und Verwaltung
Some College (No Degree) - Computer Software And Media Applications
Open University
Some College (No Degree) - Visual And Performing Arts
Arapahoe Community College
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