Joshua (Fio) Prater

• Ensured clients and staff were up to date with goings-on within the company that they should be aware of.

• Handled client inquiries via phone, as well as scheduling center visits, curriculum inquiries, and diagnostic assessments for students.

• Identified and assisted with students' educational needs and provided the support they need to succeed.

• Executed and oversaw day-to-day operations around the center such as monitoring ongoing lessons, proctoring tests/exams, and general cleanup.

• Conducted meetings with clients in a friendly and professional manner whilst providing a comforting atmosphere for parents and students.

• Assisted the Center Director where needed, as well as taking the role of de-facto Center Director in their absence with confidence.

• Identified and assisted with students' educational needs and provided the support they need to succeed.

• Assisted in day-to-day operations around the center such as monitoring ongoing lessons, proctoring tests/exams, and general cleanup.

• Conducted meetings with clients in a friendly and professional manner whilst providing a comforting atmosphere for parents and students.

• Opened and closed store, handling general cleanup and stocking.

• Oversaw day to day store operations, such as processing shipments and handling, counting cash, and stocking and organizing inventory.

• Provided excellent customer service to all customers in a timely manner.

• Managed daily reports of transactions

• Trained new employees on store processes and procedures, as well as best practices.

• Enforced company policies and procedures.

• Coordinated schedules and assigned team member shifts.