Fiona Ausberry
Monroe,LA
Summary
Seasoned professional with a proven track record in human services and program management, notably at Edward Via College of Osteopathic Medicine. Excelled in needs assessment and crisis intervention, enhancing client services through critical thinking and interpersonal communications. Achieved a significant improvement in program evaluation efficiency, demonstrating exceptional problem-solving and ethical decision-making skills.
Overview
31
31
years of professional experience
Work History
Library Assistant
Edward Via College of Osteopathic Medicine
Monroe, LA
11.2020 - Current
- Performs all aspects of opening and closing the library/study room and circulation desk
- Shelves, reads, and straightens the books and other library materials as necessary
- Learns and complies with library policy
- Responsible for Library supplies: photocopy paper, staplers, staples, scotch tape, and other items used regularly
- Assists Library patrons in the use of computers and photocopiers
- Maintains a working knowledge of the library checkout system, the VCOM Electronic Library, and the print catalog
CSR Supervisor
AvFlight Monroe Corporation
Monroe, LA
07.2017 - 04.2020
- Welcoming and providing superior customer service to crewmembers and passengers visiting the facility
- Assist customers with requested services such as fuel, hangar space, hotel accommodations, ground transportation, etc
- Communicate aircraft arrivals to line service and complete pre-arrival information from customers
- Process sales transactions, close out, and balance daily inventory, fuel tickets, and meter sheets
- Receive and process all BOLs for the FBO facility
- Numerous billing and invoicing responsibilities
- Manage all staff at FBO
- Handle all customer catering services including billing and invoicing
- Order fuel and review projections daily
- Process new hire paperwork
- Scheduling and approving bi-weekly payroll
- Coordinate and manage general maintenance of facility and equipment
- Assist the General Manager with employee relations, reviews, counseling, disciplinary actions, and terminations
- Monthly expense reports
- Invoicing customers, managing petty cash, and expense flow
- Reporting; inventory, physical to book, pricing, etc
- Train new employees, ensure continuous training, and manage logs and sign-off sheets
- Attend conference calls, continued training and development, and sign-off sheets
Paraprofessional/Head Girls’ Basketball/Track Coach
Richwood Middle School, Ouachita Parish School System
Monroe, LA
06.2013 - 07.2017
- Perform basic administrative tasks
- Providing a warm, accepting environment that promotes learning through all instructional developmental areas such as intellectual, physical, and social emotions
- Foster a culture of good sportsmanship, cooperation, and responsibility
- Monitor the academic performance of student-athletes in addition to their progress
- In-school suspension - when students misbehave, are late too many days, or present with behavioral issues that get in the way of their education, rather than punishing them with an out-of-school suspension, schools are choosing to teach with an in-school suspension
Youth Support Specialist
Ekhaya Youth Project
Monroe, LA
11.2016 - 03.2017
- Orient youth within 24 hours of program admission
- Provide training, assistance, or supervision to youth in daily living, personal care, financial management, community, social integration, or job skills development
- Establish a therapeutic relationship with the youth receiving services to ensure effective guidance, direct support, and service delivery
- Attend monthly treatment plan meeting(s)
- Provide weekly pre-vocational skills and Life skills training
- Provide support to youth, to ensure objectives are met under the Service Plan
- Coordinating, organizing, or assisting with household activities such as light housekeeping and meal preparation may be required
- May provide transportation for youth receiving services, planned and/or necessary activities, and appointments
- Maintain current progress and service notes and other appropriate documentation per The MENTOR Network policy, program, and New Jersey state statutes
- Complete and submit all required documents
- Provide supervisor with feedback and data relevant to day-to-day human/social services, Service Plans, or administrative policy
- Actively attend and participate in multi-disciplinary team meetings as required
- Attend training and other meetings as mandated
- Maintain confidentiality, respect human rights, and practice universal precautions by The MENTOR Network policy
Change of Title Specialist
J.P. Morgan Chase
Monroe, LA
01.2012 - 09.2012
- Processed basic and specific loan files including FHA, VA, and Conventional
- Controlled and resolved customer/bank attorney/sales force inquiries on the phone or in person
- Ensured all forms and lists related to a certain product are complete
- Prepared files for underwriting and closing
- Ensured mortgage compliance
Paraprofessional/Girls’ Basketball Coach
Carroll High School (Career Dev. Center), Monroe City Schools
Monroe, LA
08.2009 - 01.2012
- Reinforced positive pupil interaction and appropriate behavior – Encouraged sociability, independence, responsiveness, and responsibility
- Assisted teachers in developing lesson plans, support materials, activities, and the design/layout of daily schedules based on the monthly program
- Assisted in observing/assessing students’ progress and behavior – Kept records and consulted with educational experts to fine-tune methods used
- Performed basic administrative tasks
Customer Service Rep
Accent Marketing Call Center
Monroe, LA
05.2009 - 07.2010
- Answering incoming/outgoing calls
- Monitoring customer accounts
- Billing
- Update accounts
- Sales
Head Start Teacher
Delta Head Start
Rayville, LA
08.1993 - 01.2008
- Taught and prepared for kindergarten children
- Taught them to be productive
- Enhanced the children’s self-esteem while building children’s social & motor skills
Education
Masters Program - Social Work
Louisiana State University
12.2024
BS degree - Science Correctional Support Program Services
University of Phoenix
11.2023
Associate of Criminal Justice -
NSU
Natchitoches, LA04.2006
Associate of Applied Science - Early Childhood Education
NSU
Natchitoches, LA05.2002
Skills
- Human Services
- Needs Assessment
- Program Evaluation
- Motivational Interviewing
- Substance Abuse
- Substance Abuse Counseling
- Child Welfare
- Crisis Intervention
- Child Development
- Community Mental Health Services
- Program Management
- Coordinating
- Interpersonal Communications
- Program Reporting
- Helping Skills
- Treatment Planning
- Client Services
- Decision Making
- Ethical Behaviors
- Critical Thinking
- Problem-Solving
- Communications
- Self-Awareness
- Social Sciences
- Management
- Rehabilitation
- Ethical Decision-Making
- Conflict Resolution
- Psychology
Activities
- CPR /First Aid certified.
- Member of MT. Zion Baptist Church/ Sports Activities.
- Broaden Horizon Tutor, Member of Traveling Tigers RV Club.
- Mentor underprivileged teenagers.
- Coaches girls’ basketball and track.
- Director of Richwood Middle School Basketball Camps.
- Headed numerous fundraisers.
Timeline
Library Assistant
Edward Via College of Osteopathic Medicine
11.2020 - Current
CSR Supervisor
AvFlight Monroe Corporation
07.2017 - 04.2020
Youth Support Specialist
Ekhaya Youth Project
11.2016 - 03.2017
Paraprofessional/Head Girls’ Basketball/Track Coach
Richwood Middle School, Ouachita Parish School System
06.2013 - 07.2017
Change of Title Specialist
J.P. Morgan Chase
01.2012 - 09.2012
Paraprofessional/Girls’ Basketball Coach
Carroll High School (Career Dev. Center), Monroe City Schools
08.2009 - 01.2012
Customer Service Rep
Accent Marketing Call Center
05.2009 - 07.2010
Head Start Teacher
Delta Head Start
08.1993 - 01.2008
Masters Program - Social Work
Louisiana State University
BS degree - Science Correctional Support Program Services
University of Phoenix
Associate of Criminal Justice -
NSU
Associate of Applied Science - Early Childhood Education
NSU
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