Fiona Capil

Grove Station

• Delivered exceptional service during peak hours to patrons, anticipated needs, provided drink recommendations, and enthusiastically created a welcoming family-like atmosphere.

143 Social

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Contributed ideas and solutions to enhance team performance and outcomes.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Trained new servers on menu knowledge and service standards.
• Evaluated server performance and offered constructive feedback for improvement.

• Assisted guests with menu selections and answered questions about preparation of dishes.
• Aptly and frequently upsold bottles of wine.
• Provided exceptional service to guests in a high-end dining environment.

• Provided exceptional service to high volume of daily customers.
• Delivered exceptional customer service in high-pressure environments, ensuring guest satisfaction and repeat business.
• Collaborated with kitchen staff to streamline order processes, enhancing efficiency during peak hours.
• Trained and mentored new team members on menu knowledge and service standards, fostering a cohesive work environment.