Fiona Clough
Bennington,NH
Summary
Enthusiastic and dependable employee eager to take on new challenges and continue learning. Brings a strong work ethic, adaptability, and positive attitude to every position. Works well independently and as part of a team, with a strong ability to learn quickly and build positive relationships with customers and coworkers.
Overview
2
2
years of post-secondary education
5
5
years of professional experience
Work History
Manager
De Olla Burritos
Peterborough, New Hampshire
06.2021 - 05.2023
- Developed and managed employee schedules to optimize staffing levels
- Assisted with payroll processing and maintained accurate employee time and attendance records
- Supervised and supported staff to maintain operational efficiency during daily activities
- Delivered friendly customer service while addressing orders, phone inquiries, and customer concerns
- Operated the point of sale system and handled cash and customer transactions accurately
- Closed cash drawer to ensure accuracy the cash drawer at the end of each shift
- Prepared food and assembled customer orders while following food safety and quality standards
Manager
Waffle Cabin
Francestown, New Hampshire
12.2025 - 03.2026
- Managed daily opening operations, ensuring all opening duties were completed accurately and on time.
- Supervised day-to-day operations to maintain an efficient and organized work environment.
- Prepared and served food and beverages while maintaining quality and cleanliness standards.
- Ensured food preparation areas, equipment, and customer areas remained clean and properly maintained.
- Monitored inventory and restocked food, supplies, and other necessary items as needed.
Guest Services Lead
Spacious Skies
Hancock, New Hampshire
07.2022 - Current
- Welcome and assist guests upon arrival into the store / office
- Handle guest reservations, including booking stays, updating reservation or client accounts and assisting with guest inquiries
- Provided detailed information about campground and surrounding amenities, policies, and services to enhance guest experience
- Managed daily phone calls, returned guest callbacks, and responded to emails promptly to ensure guest satisfaction
- Addressed guest questions and concerns and assisted with guest issues.
Education
Associates Liberal Arts -
New Hampshire Technical Institute
Concord, NH 08.2023 - 08.2025
Contoocook Valley Regional High School
Peterborough, NHSkills
- Reservation systems
- Point of sale
- Inventory control
- Customer service
- Cash handling
- Problem resolution
References
References available upon request.
Timeline
Manager
Waffle Cabin
12.2025 - 03.2026
Associates Liberal Arts -
New Hampshire Technical Institute
08.2023 - 08.2025
Guest Services Lead
Spacious Skies
07.2022 - Current
Manager
De Olla Burritos
06.2021 - 05.2023
Contoocook Valley Regional High School