Fiona Delaney
Stephenville,TX
Summary
Compassionate mortician driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and care of remains to lead the funeral and burial process for grieving families.
Proven professional with extensive training at the Stephenville Police Department, adept in crisis management and emergency assessment. Multi-certified, demonstrating exceptional ability to lead under pressure. Achieved seamless coordination in high-stakes environments, enhancing team collaboration and operational efficiency along with extreme attention to detail.
Overview
7
7
years of professional experience
Work History
911 Emergency Dispatcher
Stephenville Police Department
03.2024 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
Mortician
Harrell Funeral Home
10.2023 - Current
- Collaborated with grieving families to plan unique ceremonies that celebrated cultural traditions or religious beliefs.
- Counseled families through the process of making difficult decisions during their time of grief.
- Meticulously prepared bodies for viewing or cremation according to family requests.
- Performed embalming processes while adhering to strict health and safety guidelines.
- Picked up deceased at private homes, hospitals and county morgues.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Secured and filed burial permits and made funeral arrangements.
- Improved appearance of remains with use of cosmetics.
- Worked with cemeteries to schedule grave opening and closing.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Provided seamless funeral arrangements, coordinating with vendors such as florists, musicians, and clergy members.
- Maintained accurate records of all deceased individuals, ensuring proper documentation and organization.
Funeral Director's Assistant
Stephenville Funeral Home
11.2021 - 12.2022
- Loaded and operated hearses to transport caskets cautiously.
- Prepared obituaries for newspapers and online publications after extensive consultation with family members.
- Acted as pallbearer during wake, funeral and burial process.
- Positioned corpses in caskets and arranged according to client wishes with exceptional and constant communication.
- Navigated insurance correspondence and obtained proper medical documentation for departed according to estate designations and legal considerations.
- Cosmetically enhanced deceased with care and according to specific family requests.
- Supported cremator with operation of equipment and packaging of cremated remains.
- Acquired burial permits and registered deaths with proper authorities.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Picked up deceased at private homes, hospitals and county morgues.
- Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Secured and filed burial permits and made funeral arrangements.
- Greeted funeral guests and coordinated seating.
- Supported funeral director with all facets of funeral service coordination.
- Carried flowers to hearses or limousines for transportation to places of interment.
- Provided administrative support to funeral home staff.
- Transported deceased to funeral home.
Assistant Registrar
American Dexter Cattle Association
01.2018 - 03.2020
- Updated computer system with latest information to keep records current and accurate.
- Register and transfer cattle
- Work closely with Texas A & M and UC Davis Animal Genetics Labs for genotyping cattle
- Educate association members on how to register cattle
- Create new membership accounts
- Print and mail new registration certificates
Sales Associate
Hometown Antique Mall
03.2019 - 10.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Funeral Service And Mortuary Science
Dallas Institute of Funeral Service
Dallas, TX05.2024
BSN-Bachelor of Science Nursing - Nursing
Ranger College
Brownwood, TX08.2021
High School Diploma -
Delaney Homeschool
Stephenville, TX05.2020
Skills
- Passed National Arts & Science Exam for Funeral Service
- Certified Cremation Operator
- Certified - CPR - Denco 911 District
- Certified - Cardiac Emergency Communication
- Certified - Crimes Against People with Disabilities
- Certified - TCIC/TLETS Full Access Op - DPS
- Certified - 160 hours Telecommunications Operator
- Certified - 80 hours Basic Telecommunications
- DMORT - Deployable to act as team mortician-Texas Disaster
- Grief Counseling
- Situational & Emergency Assessment
- Dependable and Responsible
- Information Gathering
- Attention to Detail
- Team Collaboration
- Work Well Under Pressure & Critical Thinking
- Crisis Management
Timeline
911 Emergency Dispatcher
Stephenville Police Department
03.2024 - Current
Mortician
Harrell Funeral Home
10.2023 - Current
Funeral Director's Assistant
Stephenville Funeral Home
11.2021 - 12.2022
Sales Associate
Hometown Antique Mall
03.2019 - 10.2019
Assistant Registrar
American Dexter Cattle Association
01.2018 - 03.2020
Associate of Science - Funeral Service And Mortuary Science
Dallas Institute of Funeral Service
BSN-Bachelor of Science Nursing - Nursing
Ranger College
High School Diploma -
Delaney Homeschool
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