Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Timeline
Intern
Fiona Douglas

Fiona Douglas

Carbondale,IL

Summary

Motivated and hard-working high school graduate with a solid grasp of hospitality, customer service, teamwork, communication, critical thinking, and more. Excited to leverage management internship experience, part-time employment, and leadership skills in a dynamic and forward-thinking environment. Recognized for strong work ethic, adaptability, and a friendly, can-do attitude, eager to contribute new, innovative ideas while growing alongside a dedicated team. Ready to bring energy, a commitment to learning, and a passion for success to any position.

Overview

3
3
years of professional experience

Work History

Front End Associate

Luckenbooth Consignment Gallery
04.2021 - 05.2024
  • Provided customer support by greeting and assisting with locating/handling store merchandise.
  • Handled customer queries, processed payments remotely, and provided assistance via phone calls (approximately 20 per day).
  • Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
  • Managed cash register operations daily, processing transactions through cash, checks, and credit cards while ensuring exceptional customer service and accuracy levels.
  • Maintained daily organization by filing and sorting paperwork and computer work, ensuring readiness for incoming customers.
  • Created and maintained a safe, clean, and inviting store environment for future customers and consignors.
  • Executed daily opening and closing protocols in strict accordance with established operational guidelines.
  • Displayed flexibility by working different shifts and accommodating business demands.

Sterilization Assistant

Olson Orthodontics
05.2022 - 08.2022
  • Increased patient safety through proper handling, packaging, and storage of sterilized equipment daily.
  • Improved sterilization efficiency by maintaining a clean and organized work environment.
  • Assisted orthodontic teams in the timely preparation of sterile instruments for various procedures.
  • Supported efficient turnover of operating rooms by promptly processing used instruments for sterilization after each procedure (approximately 10-20 times daily).
  • Followed established operational guidelines when executing daily closing protocols.

Education

High School Diploma -

Mascoutah High School
Mascoutah, IL
05.2022

Skills

  • Customer Service
  • Time Management
  • Front-end Performance Optimization
  • Critical Thinking
  • Creativity
  • Leadership
  • Team Cooperation
  • Organization
  • Adaptability
  • Friendly and Helpful
  • Cash Handling
  • Reliable and Responsible

Additional Information

Attended two years of courses through Southern Illinois University Carbondale, including Business, Hospitality, and Management.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Sterilization Assistant

Olson Orthodontics
05.2022 - 08.2022

Front End Associate

Luckenbooth Consignment Gallery
04.2021 - 05.2024

High School Diploma -

Mascoutah High School

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Fiona Douglas