Summary
Overview
Work History
Education
Skills
Timeline
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Fiona Kean

Boston,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Hostess

Millie's Spring Valley
Washington, DC
05.2020 - 08.2020
  • Praised by management for professional yet personable responses to customer inquires.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Collected information from arriving customers to seat groups or place them on waitlist.

Assistant Catering Coordinator

Better Life Food
Boston, MA
01.2017 - 08.2022
  • Prepared food for events ranging from small parties to large formals with hundreds of guests.
  • Ensured proper inventory levels proportional to upcoming events and seasonal demand.
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
  • Encouraged preparation of product according to recipe and in compliance with allergen and sanitation standards.
  • Monitored food preparation, production and plating for quality control.

Public Relations Intern

Mannfolk Public Relations
Los Angeles, CA
05.2021 - 08.2021
  • Created optimal strategy for generating awareness, growing an audience, and increasing sales.
  • Created digital content for clients through Instagram posts, ambassador campaigns, and video series.
  • Wrote and distributed press releases for company and clients.
  • Prepared social media posts and videos with eye for viral content strategies.
  • Developed original content for blog posts and website articles.
  • Proofread and edited materials prepared by all staff to check and correct spelling, grammar and style.
  • Cultivated and maintained strong relationships with media outlets.
  • Built media kits in support of specific strategic initiatives.

Real Estate Intern at Douglas Elliman

George Sarkis
Boston, MA
05.2022 - 08.2022
  • Supported team members by making copies, obtaining electronic signatures and procuring documents from public records.
  • Reported to agents and supervisors regarding statutory and contract requirements to inform time-sensitive decisions.
  • Sent documents for electronic signature or via certified mail to obtain proof of timely delivery.
  • Assisted agents at open houses.
  • Communicated with team members regarding closings, document delivery deadlines and contract amendments to facilitate proactive contract fulfillment.

Education

Hospitality Communications

Boston University
Boston, MA
05.2023

Skills

  • Leadership
  • Team Building
  • Guest Experience Management
  • Active Listening and Communication
  • Time Management
  • Guest Satisfaction

Timeline

Real Estate Intern at Douglas Elliman

George Sarkis
05.2022 - 08.2022

Public Relations Intern

Mannfolk Public Relations
05.2021 - 08.2021

Hostess

Millie's Spring Valley
05.2020 - 08.2020

Assistant Catering Coordinator

Better Life Food
01.2017 - 08.2022

Hospitality Communications

Boston University

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Fiona Kean