Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant
Fiona Lafleur

Fiona Lafleur

Gibsonton, Saint Leo,FL

Summary

Customer Service Representative, experienced in working directly with clients from diverse socioeconomic, cultural, and ethnic backgrounds. Able to easily instill trust and confidence in clients, experienced in conflict resolution, and possess a positive attitude. Aiming to use my skills to effectively fill in the customer service roll in your company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

ADMINISTRATIVE ASSISTANT

ZANY LOGISTICS LLC
RIVERVIEW, US
01.2022 - Current
  • First point of contact and communication for incoming calls
  • Coordinates and performs a range of staff and/or operational support activities for the company
  • Assist management and staff in problem solving, project planning, and development and execution of goals and objectives
  • Establishes, maintains, and updates files, databases, records, and/or other documents

Service Advocate

TARGET, Dale
Lutz, FL
10.2020 - 12.2021
  • Welcoming customers, answering their questions, providing advice or recommendations
  • Operating scanners, scales, cash registers, and other electronics
  • Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
  • Maintaining a clean workspace.

CUSTOMER SERVICE REPRESENTATIVE

SEAL SWIM SCHOOL
Riverview, FL
03.2018 - 02.2020
  • Managing incoming calls and customer service inquiries
  • Generating sales leads that develop into new customers
  • Identifying and assessing customers’ needs to achieve satisfaction

SWIM INSTRUCTOR

SEAL SWIM SCHOOL
Riverview, FL
03.2018 - 02.2020
  • Provide swimming instruction to students of various ages and ability levels
  • Maintain constant supervision of students, watch for swimmers needing assistance, and aid swimmers when necessary to ensure positive learning environment
  • Know, understand, and consistently communicate policies and procedures for the pool
  • Understand the Seal Swim School program, including swimming levels and skills taught for each level
  • Evaluate students and recommend placement in the correct skill level.

SUMMER EMPLOYEE

HILLSBOROUGH COUNTY SHERIFF’S OFFICE DISTRICT IV
Ruskin, Fl
06.2017 - 07.2017
  • Updating paperwork, maintaining documents and word processing
  • Performing general office clerk duties and errands
  • Helping organize and maintain office common areas
  • Creating, maintaining, and entering information into databases.

Education

Bachelor of Arts - Criminal Justice

Saint Leo University
Saint Leo, FL
05.2022

Associate of Arts - Criminal Justice

Hillsborough Community College
Brandon, FL
05.2020

Skills

  • Strong Organizational Skills
  • Multitasking and Time Management
  • Ease with Computers and Technology
  • Appointment Coordination
  • Multi-Line Telephone Systems
  • Document and File Management
  • Document Sorting
  • Employee Training
  • Invoice Processing
  • Visitor Relations
  • Meeting Planning
  • Client Correspondence
  • Writing and Editing Skills
  • Order Placement
  • Calendar Preparation
  • Staff Orientation and Training
  • Administrative and Clerical Support
  • Organizing and Categorizing Data
  • Directing Callers

Certification

Microsoft Office Certification

CPR & First Aid Certification

Lifeguard Certification

Fluent in Haitian Creole

Timeline

ADMINISTRATIVE ASSISTANT

ZANY LOGISTICS LLC
01.2022 - Current

Service Advocate

TARGET, Dale
10.2020 - 12.2021

CUSTOMER SERVICE REPRESENTATIVE

SEAL SWIM SCHOOL
03.2018 - 02.2020

SWIM INSTRUCTOR

SEAL SWIM SCHOOL
03.2018 - 02.2020

SUMMER EMPLOYEE

HILLSBOROUGH COUNTY SHERIFF’S OFFICE DISTRICT IV
06.2017 - 07.2017

Bachelor of Arts - Criminal Justice

Saint Leo University

Associate of Arts - Criminal Justice

Hillsborough Community College

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Fiona Lafleur