Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fiona Malo

Gainesville

Summary

Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

Restaurant Hostess/Assistant Food Runner

Racings North Turn
Daytona Beach
05.2025 - 08.2025
  • Greeted and seated guests in a welcoming manner.
  • Managed reservation system to optimize seating flow.
  • Communicated wait times and provided updates to guests.
  • Maintained cleanliness and organization of front entrance area.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Delivered food orders promptly to tables, ensuring customer satisfaction.
  • Collaborated with kitchen staff to maintain efficient food preparation flow.
  • Completed final preparations of dishes and quickly delivered items to customers.
  • Collaborated with kitchen staff to ensure timely delivery of meals to customers.

Retail Sales Associate

Aerie By American Eagle
Gainesville
10.2024 - 04.2025
  • Assisted customers in selecting products based on their needs and preferences.
  • Maintained organized and visually appealing sales floor displays.
  • Processed customer transactions accurately and efficiently at the register.
  • Collaborated with team members to replenish inventory on the sales floor.
  • Resolved customer inquiries and complaints with a positive attitude.
  • Participated in store promotions and events to boost sales engagement.
  • Helped customers by answering questions and locating merchandise.
  • Greeted customers upon entering the store and provided assistance.
  • Demonstrated knowledge of store products and services.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.

Hostess/Busser/Food Runner

lost lagoon
New Smyrna Beach
08.2022 - 04.2023
  • Working as a hostess at Lost Lagoon, I was responsible for seating and greeting customers. I was also responsible for having a good attitude and a friendly face while welcoming customers.
  • I learned how to use my time wisely, and how to work smartly and efficiently.
  • I also sold merchandise like shirts, hats, jackets, etc.
  • Skills: Customer service, time management, food service, communication skills, restaurant experience, bilingual, retail experience.
  • Assisted servers by communicating guest needs promptly.
  • Maintained cleanliness and organization of the host stand area.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Assisted servers in bussing tables when needed during busy periods.
  • Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
  • Assisted servers when busy with running food.

Education

High School Diploma -

New Smyrna Beach Highschool
New Smyrna Beach, FL
05-2024

Associate of Arts - Digital Marketing

Santa Fe College
Gainesville, FL
05.2026

Skills

  • Customer service
  • Time management
  • Food service
  • Communication skills
  • Restaurant experience
  • Bilingual
  • Retail experience
  • Digital marketing
  • Social media management
  • Effective communication
  • Content creation
  • Strong multitasking
  • Friendly demeanor
  • Active learning
  • Problem-solving
  • Effective customer upselling

Timeline

Restaurant Hostess/Assistant Food Runner

Racings North Turn
05.2025 - 08.2025

Retail Sales Associate

Aerie By American Eagle
10.2024 - 04.2025

Hostess/Busser/Food Runner

lost lagoon
08.2022 - 04.2023

High School Diploma -

New Smyrna Beach Highschool

Associate of Arts - Digital Marketing

Santa Fe College

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