Michalle Carlberg
Crazy Pour Sports Bar and OTB
Lombard,IL
3
years of professional experience
Proactive restaurant hostess and assistant food runner skilled in managing high-pressure situations while maintaining exceptional service standards. Known for relationship building and training new team members to enhance operational efficiency and customer satisfaction.
Work History
Restaurant Hostess/Assistant Food Runner
3 Years- Welcomed guests, ensuring positive first impressions and exceptional service experience.
- Managed seating arrangements, optimizing flow and minimizing wait times during peak hours.
- Coordinated with kitchen staff to communicate guest preferences and special requests efficiently.
- Handled customer inquiries and resolved complaints, maintaining high satisfaction levels.
- Trained new hostesses on operational procedures and customer service standards.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Collected information from arriving customers to seat groups or place them on the waitlist.
- Answered phone calls to take orders, give information and document reservations.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Input orders accurately into the POS terminal, split bills and accepted payments.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Trained new team members on food running techniques and bar service protocols.
- Supported waitstaff by providing accurate order information and addressing guest inquiries.
Education
High School Diploma
Associate of Science - Undecided
Skills
POS system operations
Payment processing
Dining area setup
Safe food handling
Guest engagement
Customer service
Multitasking capabilities
Conflict resolution
Assertiveness
Relationship building
Social perceptiveness
Active learning
Timeline
Restaurant Hostess/Assistant Food Runner
Crazy Pour Sports Bar and OTB
08.2023 - CurrentRead More
Willowbrook High School
High School Diploma
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College of DuPage
Associate of Science from Undecided
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