Summary
Overview
Work History
Education
Skills
Certification
Awards Affiliations
Timeline
Generic

Fiona McKenzie

Panama City Beach

Summary

Experienced culinary professional and Certified Etiquette Consultant with a B.S. in Food Service Production and Management. Over 5 years of experience in high-volume kitchen operations and hospitality settings, complemented by two years of executive leadership as President of Premium Pro Cleaners. Proven ability to teach and connect with diverse audiences—from toddlers to adults—in both culinary and etiquette instruction. Known for a blend of professionalism, creativity, and warmth in both service and teaching environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Certified Etiquette Consultant & Instructor

- Current
  • Successfully designed and led etiquette workshops for toddlers, teens, and adults.
  • Taught dining manners, communication skills, confidence-building, and social graces.
  • Adapted curriculum for various age groups and cultural backgrounds.

President

Premium Pro Cleaners
01.2023 - 04.2025
  • Oversee operations, staff, scheduling, and client relations.
  • Direct customer service quality and business growth strategy.
  • Lead training initiatives for service excellence and etiquette standards.
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.

Line Cook

Restaurant Paradis
11.2018 - 08.2023
  • Executed high-quality meals in upscale dining environment.
  • Maintained strict adherence to food safety and presentation standards.

Banquet Cook

Hilton Hotel & Resorts
11.2018 - 10.2020
  • Delivered large-scale, high-volume meals for events and banquets.
  • Collaborated with staff to ensure timeliness, consistency, and guest satisfaction.

Food Prep Instructor (Practicum II)

Girl’s Town – Professional Development Institute
01.2018 - 04.2018
  • Mentored adult learners in culinary techniques, food safety, and hospitality etiquette.

Family Management Teacher

Mona High School
01.2016 - 11.2016
  • Taught Nutrition and Resource Management to junior and senior high school students.
  • Assessed student performance and fostered classroom engagement.

File Clerk

Transport Authority
06.2014 - 08.2014
  • Managed filing systems, performed data entry, and supported document retrieval.

Lab Technician

Rhodes Hall High School
09.2013 - 06.2014
  • Prepared ingredients, tools, and maintained lab sanitation during culinary education.
  • Assisted students and tracked inventory.

Volunteer Support

Glen Hope Children’s Home
01.2012 - 12.2012
  • Assisted with daily care routines and enrichment activities for children.

Education

B.S. - Food Service Production & Management

University of Technology
01.2018

Skills

  • Leadership & Team Management
  • Etiquette Training (Toddlers to Adults)
  • Food Safety & Sanitation Compliance
  • Customer Service Excellence
  • Event Catering & Banquet Coordination
  • Menu Development & Recipe Design
  • Instruction & Curriculum Planning
  • Executive Operations & Business Strategy
  • Public Speaking & Group Facilitation
  • Food Preparation & Presentation
  • Microsoft Office & Administrative Tools
  • Conflict Resolution & Professionalism
  • Multicultural Sensitivity & Communication
  • Reporting writing
  • Technical review
  • Assessments
  • Business presentation

Certification

  • Certified Etiquette Consultant
  • Foundations of Child Development & Holistic Wellbeing

Awards Affiliations

  • JCDC Singing Competition: Silver/Bronze Medals
  • Former Student Council President, Rhodes Hall High
  • Rotaract Member (2012–Present)

Timeline

President

Premium Pro Cleaners
01.2023 - 04.2025

Line Cook

Restaurant Paradis
11.2018 - 08.2023

Banquet Cook

Hilton Hotel & Resorts
11.2018 - 10.2020

Food Prep Instructor (Practicum II)

Girl’s Town – Professional Development Institute
01.2018 - 04.2018

Family Management Teacher

Mona High School
01.2016 - 11.2016

File Clerk

Transport Authority
06.2014 - 08.2014

Lab Technician

Rhodes Hall High School
09.2013 - 06.2014

Volunteer Support

Glen Hope Children’s Home
01.2012 - 12.2012

Certified Etiquette Consultant & Instructor

- Current

B.S. - Food Service Production & Management

University of Technology

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