Fiona Nezaj
Armonk
Summary
Accomplished Operations Manager with expertise in financial analysis, project management, and customer service. Proven track record in team building and enhancing client satisfaction through effective communication and issue resolution. Motivated and personable, with extensive experience in managing administrative and financial operations. Successful at managing multiple priorities, and maintaining focus and a positive attitude in stressful, high-volume environments.
Overview
5
5
years of professional experience
Work History
Operations Manager
Beascakes Bakery
Armonk
05.2021 - Current
- Manage daily business operations including inventory control, scheduling, and staff supervision
• Lead onboarding and training for new hires, promoting a positive and efficient team environment
• Maintain customer relations, sales interactions, and issue resolution to maintain high satisfaction
• Develop and manage social media marketing initiatives to increase brand visibility and engagement
• Apply financial knowledge to budgeting, cost control, and performance tracking
• Resolve operational and customer-facing challenges in a fast-paced retail setting
Bookkeeping and Marketing
Valiant Design Build Inc.
New York
08.2023 - 06.2025
- Maintained accurate financial records including invoices, expenses, and internal reports
• Supported marketing efforts to strengthen brand presence and client outreach
• Managed client communications and maintained high client satisfaction by addressing concerns promptly and professionally within the organization.
• Recording daily financial transactions (sales, expenses, payments) - Created content for various social media platforms, including Facebook, Instagram, LinkedIn, and Google.
Real Estate Sales and Marketing Intern
Berkshire Hathaway HomeServices
Scarsdale
03.2022 - 06.2022
- Provided professional phone support and assisted with client inquiries
• Supported marketing strategies for residential and commercial property listings
• Conducted market research and analyzed trends to identify potential buyers
• Assisted in preparing promotional materials and property listings - Assisted agents in preparing property listings and marketing materials.
- Attended networking events in order to build relationships with potential clients.
Education
Bachelor of Science - Business Economics
Pace University
New York (City), NY06-2026
High School Diploma -
Byram Hills
Armonk, NY06-2022
Skills
- Financial Analysis
- Customer service
- Project management
- Data entry
- Social media marketing
- Team building
- Microsoft Excel
- Client development and satisfaction
- PowerPoint presentations
- Organization
- Communication skills
Languages
Albanian
Full Professional
Spanish
Professional
Websites
References
References available upon request.
Timeline
Bookkeeping and Marketing
Valiant Design Build Inc.
08.2023 - 06.2025
Real Estate Sales and Marketing Intern
Berkshire Hathaway HomeServices
03.2022 - 06.2022
Operations Manager
Beascakes Bakery
05.2021 - Current
Bachelor of Science - Business Economics
Pace University
High School Diploma -
Byram Hills