Fiona Otiende
Seattle,WA
Summary
Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
13
13
years of professional experience
Work History
CNA
Swedish Edmonds
Edmonds, WA
07.2024 - 04.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Certified Nursing Assistant
Evergreen Heath Hospital
Kirkland, WA
10.2022 - 03.2025
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Certified Nursing Assistant
Ashford Senior Living
Edmonds, WA
12.2021 - 12.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Certified Nursing Assistant
Emerald Ridge Adult Family Home
Lynnwood, WA
12.2021 - 11.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Home Care Aide
Oasis At Marine View AFH
Seattle, WA
01.2021 - 12.2021
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted disabled clients to support independence and well-being.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Administered medication as directed by physician.
Flight Attendant
Kenya Airways
Nairobi, Kenya
08.2012 - 07.2020
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Education
Nursing DTA/MRP - Nursing Prerequisites
North Seattle Community College
Seattle, WA08.2024
Certificate - Medical Assistant Phlebotomist
Phlebotomy Training Specialist
Lynnwood, WA08.2023
Certified Nurse Assistant -
Excel Health Careers Training
DesMoines, WA12.2021
Certificate In Airline Cabin Crew - Airline Cabin Crew
Kenya Airways Pride Center
Nairobi, Kenya06.2012
ICDL - Computer
Computer Pride
Nairobi 04.2010
Skills
- Patient Relations
- Care Plan Implementation
- Medical Terminology Knowledge
- Condition Monitoring
Languages
German
Limited Working
Swahili
Native or Bilingual
Timeline
CNA
Swedish Edmonds
07.2024 - 04.2025
Certified Nursing Assistant
Evergreen Heath Hospital
10.2022 - 03.2025
Certified Nursing Assistant
Ashford Senior Living
12.2021 - 12.2022
Certified Nursing Assistant
Emerald Ridge Adult Family Home
12.2021 - 11.2022
Home Care Aide
Oasis At Marine View AFH
01.2021 - 12.2021
Flight Attendant
Kenya Airways
08.2012 - 07.2020
Nursing DTA/MRP - Nursing Prerequisites
North Seattle Community College
Certificate - Medical Assistant Phlebotomist
Phlebotomy Training Specialist
Certified Nurse Assistant -
Excel Health Careers Training
Certificate In Airline Cabin Crew - Airline Cabin Crew
Kenya Airways Pride Center
ICDL - Computer
Computer Pride