Fiona Truong
Sam’s club
Wichita,KS
Summary
Dynamic and dedicated professional with extensive experience in customer service at Pho KC, excelling in high-pressure environments. Proven multitasker with strong decision-making skills, ensuring guest satisfaction and safety. Recognized for maintaining a welcoming atmosphere while effectively managing relationships and processing payments. Committed to delivering exceptional service and fostering positive experiences. Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in new professional setting.
5
Years of experience
Work History
Personal Shopper
3 Months- Assisted clients in selecting products based on preferences and needs.
- Conducted product research to identify trends and recommend suitable items.
- Streamlined shopping processes by organizing client requests and preferences efficiently.
- Communicated with vendors to ensure product availability and timely delivery.
Waitress
5 Months- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Carnival Worker
2 Months- Supervised children''s play areas, ensuring a safe space for young guests to enjoy their time at the event.
- Assisted in the setup and teardown of carnival attractions, ensuring timely event start and end times.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Skills
Customer service
Strong multitasking
Greeting guests
Team collaboration
Decision-making
Safe food handling
Menu recommendations
Payment processing
Time management
Relationship management
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Spanish
Limited Working
Interests
I enjoy helping others and giving back to the community.
Sharing travel tips
recommendations
and insights with fellow enthusiasts.
Volunteering
Watching Movies and TV Shows
Music
I like working with my hands and fixing things.
Horseback Riding
Gym Workouts
Reading
Playing Sports
Crafting and DIY Projects
Fashion and Style
Road Trips
Timeline
Personal Shopper
Sam’s club
03.2026 - 06.2026
Waitress
Pho KC
08.2022 - 01.2023
Carnival Worker
Ottoway Carnival
09.2021 - 11.2021
Wichita East High