Fiona Truong
Waukomis
Summary
Dynamic and dedicated professional with extensive experience in customer service at Pho KC, excelling in high-pressure environments. Proven multitasker with strong decision-making skills, ensuring guest satisfaction and safety. Recognized for maintaining a welcoming atmosphere while effectively managing relationships and processing payments. Committed to delivering exceptional service and fostering positive experiences. Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in new professional setting.
Overview
1
1
year of professional experience
Work History
Waitress
Pho KC
08.2022 - 01.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Carnival Worker
Ottoway Carnival
09.2021 - 11.2021
- Supervised children''s play areas, ensuring a safe space for young guests to enjoy their time at the event.
- Assisted in the setup and teardown of carnival attractions, ensuring timely event start and end times.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
Education
Wichita East High
Wichita, KS05-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Decision-making
- Safe food handling
- Menu recommendations
- Payment processing
- Time management
- Relationship management
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Spanish
Limited Working
Interests
- I enjoy helping others and giving back to the community
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Volunteering
- Watching Movies and TV Shows
- Music
- I like working with my hands and fixing things
- Horseback Riding
- Gym Workouts
- Reading
- Playing Sports
- Crafting and DIY Projects
- Fashion and Style
- Road Trips
Timeline
Waitress
Pho KC
08.2022 - 01.2023
Carnival Worker
Ottoway Carnival
09.2021 - 11.2021
Wichita East High
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