FIONA TUCKER
Jacksonville,FL
Summary
Encouraging and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Shift Manager
Walgreens
04.2022 - 10.2023
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Sales Associate
TJ Maxx
06.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Walmart
03.2019 - 06.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Criminal Justice
University of Phoenix
Tempe, AZ06.2026
High School Diploma -
Missiquoi Valley Union High School
Swanton, VT06.2022
Skills
- Product Knowledge
- Active Listening
- Product Promotion
- Problem Resolution
- Sales Expertise
- Product and Service Solutions
- Punctual and Reliable
- Flexible Schedule
Accomplishments
- Supervised team of twelve staff members.
- Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Professionally processed many calls per day, providing information and service to ensure customer satisfaction.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Timeline
Shift Manager
Walgreens
04.2022 - 10.2023
Sales Associate
TJ Maxx
06.2021 - 04.2022
Cashier
Walmart
03.2019 - 06.2021
Bachelor of Science - Criminal Justice
University of Phoenix
High School Diploma -
Missiquoi Valley Union High School
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