Lauren Reel

• Supervised team operations during shifts to ensure smooth service delivery.
• Managed inventory levels and ordered supplies to maintain stock availability.
• Trained new employees on company policies and customer service standards.
• Handled customer complaints promptly to enhance overall satisfaction and experience.
• Enforced safety protocols to create a secure work environment for staff and customers.
• Coordinated employee schedules to optimize staffing during peak hours.
• Conducted cash handling procedures to ensure accurate financial transactions.

Responsible for selling lighting solutions (LED systems, fixtures, retrofits, controls, and energy-efficient upgrades) to businesses, contractors, property managers, and commercial clients. This role focuses on building relationships, identifying client needs, and delivering cost-effective lighting solutions that improve energy efficiency and performance.

• Engaged customers to promote vacation packages and services effectively.
• Educated clients about benefits of ownership and membership options.
• Conducted presentations to showcase resort features and amenities.