Fiona Weatherby
Billings,Montana
Summary
Customer-focused and detail-oriented professional as a Call Center Representative at Meduit, proficient in managing inbound and outbound communication with patients for Banner Health. Provides high quality customer service by handling billing questions, explaining insurance coverage, and resolving discrepancies to ensure accurate payments in a timely manner. Confident in working in a fast paced environment while connecting with patients at a professional level. Enures HIPAA regulations and hospital policies are in place at all times.
Overview
1
1
Certification
Work History
Call Center Representative
Meduit
08.2024 - Current
- Handles inbound calls from patients regarding billing statements, Explanation of Benefits (EOBs), and account discrepancies, ensuring accurate information is provided and concerns are resolved promptly
- Assists in processing payments, setting up payment plans, and filling out financial aid applications
- Documents all calls in EHR system following HIPAA regulations
Education
Associate of Applied Science - Medical Coding & Insurance Billing
Montana State University of Billings
Billings, MT05-2023
Skills
- CPC Certified
- HIPAA Compliance
- EHR Management
- Posting Payments
- Account Resolution
- Patient Communication
- Collaboration with Healthcare Providers & Insurance Representatives
Certification
- Certified Professional Coder (CPC) - American Academy of Professional Coders (AAPC).
Timeline
Call Center Representative
Meduit
08.2024 - Current
Associate of Applied Science - Medical Coding & Insurance Billing
Montana State University of Billings
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