Summary
Overview
Work History
Education
Skills
Media
Timeline
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Fiona Wilson

Richmond,VA

Summary

Dedicated and creative professional with over 7 years of leadership and customer service experience. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Retail Assistant

Sneed's Nursery
Richmond, VA
03.2023 - Current
  • Assists in the selection and ordering of merchandise
  • Manages customer complaints in a professional manner while seeking solutions for resolution
  • Engages positively with each customer, providing professional and polite support for sales and service needs
  • Performs regular inventory checks and reorders stock to ensure accurate stock control.
  • Writes social media and website content
  • Engages positively with each customer, providing professional and polite support for sales and service needs
  • Ensures cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows
  • Restocks and organized shelves during slow periods to maintain store appearance.
  • Arranges merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Answered phones promptly and directed calls appropriately.
  • Sources and communicates with local makers to sell products in store
  • Manages cash register, including counting and managing drawer during opening and closing of business day

General Manager

Gelati Celesti
Richmond, VA
08.2017 - 11.2022
  • Created and maintained welcoming team culture, with emphasis on inclusivity and mutual support
  • Oversaw daily storefront operations and led a team of 20+ employees
  • Responsible for recruiting, interviewing, training and conducting ongoing development of 65+ employees, including over 30 Shift Leaders and 3 Assistant Managers
  • Prepared and conducted monthly team meetings
  • Regular communication with supervisors and company leaders to improve sales growth and team development, in both daily updates and monthly management meetings
  • Daily communication with customers in person, over phone and email to accommodate special requests and ensure exceptional quality service
  • Maintained and tracked inventory, calculated store needs and placed bi-weekly orders
  • Organized and oversaw quality and completion of custom orders, including decorating dozens of custom ice cream cakes, pies and bulk orders per week
  • Collaborated with individuals and organization leaders to host fundraisers with local and international organizations
  • Prepared and conducted quarterly employee performance reviews
  • Designed promotional art and lettering for storefront A-frame chalkboard
  • Increased store sales 14% above goal in the past year through in-store advertising and marketing.

Education

Pursuing Associate Degree in Psychology -

Brightpoint Community College

Skills

  • Work Planning, Prioritization, and Team Delegation
  • Microsoft (Sharepoint, Outlook, Teams, Word, Excel)
  • Google Suite (Docs, Forms, Sheets)
  • Conflict Resolution
  • Excellent Communication
  • Team Culture Development
  • Advertising and Marketing
  • Communication Skills
  • Employee Scheduling
  • Staff Development
  • Leadership
  • Training and Coaching
  • Team Leadership
  • Interpersonal Skills

Media

  • Instagram
  • Tik Tok
  • Twitter
  • Facebook
  • Canva

Timeline

Retail Assistant

Sneed's Nursery
03.2023 - Current

General Manager

Gelati Celesti
08.2017 - 11.2022

Pursuing Associate Degree in Psychology -

Brightpoint Community College

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Fiona Wilson