Fior Daliza Lora Duarte
ORLANDO,FL
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Loews Hotels
Orlando, FL
02.2021 - 08.2025
- Operated cash registers to process customer payments.
- Ground beans for espresso shots according to individual customer specifications.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Adhered to health department regulations concerning sanitation standards.
- Monitored inventory levels of supplies and restocked when necessary.
- Stocked shelves with ingredients needed to make coffee drinks.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Managed cash register and processed transactions with accuracy and integrity.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Memorized official and off-menu coffee and tea preparations.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Conducted price checks for special orders or discounts as requested by customers.
- Followed company security procedures for handling large sums of money.
- Ensured compliance with all safety regulations within the store environment.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Answered customer inquiries regarding store policies and procedures.
- Resolved customer complaints professionally in accordance with company policy.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers.
- Helped customers find specific products, answered questions, and offered product advice.
- Discounted purchases by scanning and redeeming coupons.
Education
High School Diploma -
Politécnica María De La Altagracia
Dominican Republic 09-1985
Skills
- Table Bussing
- Up-selling
- Cash Handling
- Menu Memorization
- Coffee expertise
- POS Systems
Languages
English
Professional
Spanish
Professional
Accomplishments
- Best Employee of the third quarter Loews Porto Fino Bay
Certification
- Food Safety Certificate
Affiliations
- Weight workouts
- Movie Theater
- Walking and running
Timeline
Barista
Loews Hotels
02.2021 - 08.2025
High School Diploma -
Politécnica María De La Altagracia
- Food Safety Certificate