Fiorela Dallana Constanza Arias
Silver Spring,MD
Summary
To leverage my customer service experience, communication skills, and dedication to contribute to a dynamic organization focused on delivering exceptional customer satisfaction and experience.
- Bilingual: Fluent in English and Spanish, with intermediate proficiency in Italian. - Excellent problem-solving and communication skills. - Adaptable and thriving in fast-paced environments, balancing multiple tasks effectively. - Strong attention to detail and a customer-focused mindset. - Eager to learn, self-motivated, reliable, and trustworthy.
Overview
5
5
years of professional experience
Work History
Tatte Bakery and Café
12.2024 - Current
- Provide gracious and high-quality service to our guests by, among other things, welcoming guests to our cafes and engaging with them throughout their experience
- Determine guests' needs by asking questions and sharing product knowledge
- Have comprehensive knowledge of all Tatte products
- Take guests' orders using our point-of-sale system/register
- Execute all Tatte product and packaging standards
- Deliver coffee beverages and food to guests
- Maintain clean and well-stocked café stations
- Actively maintain and support café cleanliness and visual/brand standards
Team Member
The Baked Bear
12.2023 - Current
- Welcome every guest
- Provide excellent customer service, engaging with customers in a friendly and approachable manner
- Assist customers in customizing ice cream sandwiches, ensuring a positive experience
- Manage cash register operations and processed transactions efficiently
- Maintain a clean, organized, and welcoming environment for both customers and staff
- Collaborate effectively with team members, helping ensure smooth operations during peak hours
- Leverage interpersonal skills to build rapport with customers and foster a loyal customer base
Legal Assistant Intern
Johnson Immigration Law, PC
06.2024 - 09.2024
- Scanned, converted, and organized records into electronic format with consistent naming convention.
- Expedited completion of routine tasks by implementing efficient administrative procedures such as scheduling appointments, managing calendars, and coordinating travel arrangements for attorneys.
- Facilitated client meetings, taking detailed notes to ensure accurate record-keeping and follow-up actions.
- Offered translation and interpretation to clients.
Chopt Expert
Chop't Creative Salad
12.2022 - 07.2024
- Train new hires in customer service and operational procedures
- Deliver exceptional customer service, ensuring a friendly and positive experience
- Prepare and maintain salads and produce to meet quality standards
- Monitor inventory and stock ingredients, ensuring freshness and safety
- Operate various kitchen equipment such as mixers, blenders, and food processors
- Handle transactions, process payments, and resolve customer complaints
- Maintain a clean, organized workspace in compliance with health standards
Office Administrative Assistant
Constanza Innovations Contractors
05.2020 - 12.2022
- Prepare and edit various documents, including contracts, reports, and emails
- Manage phone systems, file records, and organize office supplies
- Coordinate executive travel arrangements and company events
- Provide IT support communications and schedule meetings for the CEO
Education
Pre-Nursing -
Montgomery College
01.2022
High School -
Brookewood High School
01.2022
Skills
- Multitasking & Time Management
- Team player
- Critical Thinking
- Customer Service & Interpersonal Communication
- Team Collaboration & Adaptability
- Research & Investigative Skills
- Knowledge of Multicultural Sensitivities
- Detail-Oriented
Hobbies and Interests
- Bible study
- Social Action
- Pet sitting
- Interested in Beauty (Makeup, lashes, nails, hair, etc.)
- Traveling & Dining
- Reading (especially poetry)
- Attending concerts
Languages
Spanish
Native or Bilingual
Interests
- Engaging in food photography and sharing culinary creations on social media
- Fashion
- Music
- Homelessness Outreach
- Volunteer Work
- Youth Development Programs
- Outdoor Recreation
- Volunteer Travel
- Documenting and sharing travel experiences
- Participating in cultural exchange programs and homestays
- Historical Exploration
Timeline
Tatte Bakery and Café
12.2024 - Current
Legal Assistant Intern
Johnson Immigration Law, PC
06.2024 - 09.2024
Team Member
The Baked Bear
12.2023 - Current
Chopt Expert
Chop't Creative Salad
12.2022 - 07.2024
Office Administrative Assistant
Constanza Innovations Contractors
05.2020 - 12.2022
High School -
Brookewood High School
Pre-Nursing -
Montgomery College
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