Kani Mirzaei
Richmond,VA
Summary
Friendly and approachable hostess with a natural ability to make guests feel welcome and valued. Possesses excellent telephone etiquette and remains patient and composed in fast-paced environments while making smart, efficient decisions to optimize seating and flow. Quick on my feet, highly organized, and skilled at multitasking to ensure smooth operations. Passionate about creating a positive guest experience while maintaining a strong, professional presence. Proficient in restaurant seating software and POS systems, including Resy, OpenTable, and OneDine, to manage reservations and enhance efficiency. Backed by three years of experience in hosting and the service industry.
Overview
3
3
years of professional experience
Work History
Hostess
Tatte Bakery And Cafe
Reston, VA
12.2023 - 08.2024
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Opened and closed seating sections according to volume of guests.
- Provided patrons with estimated waiting times during peak service hours.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Hostess
Bartaco
Reston, VA
08.2022 - 12.2023
- Managed telephone and internet takeout orders and coordinated hand-off for delivery orders with third-party drivers
- Performed cashier duties when needed, such as taking payments from guests or ringing up orders at the register
- Utilized problem-solving skills to handle any issues that arose during shifts
- Demonstrated flexibility by helping out in other departments as needed
- Demonstrated excellent customer service skills to ensure a pleasant dining experience
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Answered phone calls to take orders, give information and document reservations.
Hostess
Uncle Julios
Reston, Virginia
07.2021 - 08.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
Education
Associate of Science - Financial Analysis
NOVA
Leesburg, VA05-2024
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Detail-oriented
- Interactive communication skills
- Exceptional communication
- Guest engagement
Timeline
Hostess
Tatte Bakery And Cafe
12.2023 - 08.2024
Hostess
Bartaco
08.2022 - 12.2023
Hostess
Uncle Julios
07.2021 - 08.2022
Associate of Science - Financial Analysis
NOVA
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