Fiorelis Brito
Bronx
Summary
Dynamic and motivated professional seeking a position that promotes skill development and contributes to organizational success. Eager to leverage knowledge and experience in a challenging environment, focusing on continuous learning and adaptability. Committed to applying innovative solutions and collaborating effectively within teams to achieve shared goals. Passionate about embracing new challenges that align with future career aspirations.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Randall Pharmacy
The Bronx, NY
09.2025 - 02.2026
- Managed medication dispensing to ensure accuracy and compliance with pharmacy regulations.
- Trained and mentored new pharmacy technicians on operational procedures and customer service standards.
- Conducted inventory management, optimizing stock levels and minimizing waste through effective ordering practices.
- Collaborated with pharmacists to verify prescriptions and resolve discrepancies for enhanced patient safety.
- Utilized pharmacy management software to track prescriptions, manage patient records, and streamline communication.
- Ensured proper storage of medications, maintaining compliance with safety protocols and regulatory requirements.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system.
Customer Service Representative - OTC Department
CVS Health Corporation
US
09.2024 - 09.2025
- Received daily inbound calls in five-9 application
- Assisted members in placing orders of OTC items on their Over The Counter benefit card.
- Assisted members in replacing or ordering new OTC card.
- Assisted members in verifying plan information regarding their benefits.
- Worked with insurances such as Aetna to better assist members in understanding their benefits.
- Assisted members in creating online accounts and accessing.
- Documented information in members accounts to improve their next encounter.
- Received transferred Spanish calls to further assist Spanish-speaking customers.
- Edited any information that needed to be corrected in members profile.
- Maintain records of the number of clients serviced and the type of service provided.
- Provide excellent customer service and address any client concerns or questions.
- Process member orders, and resolution orders perform order tracking and properly document member files.
- Resolved customer inquiries and issues via phone and online channels efficiently.
- Provided support in managing pharmacy-related tasks, enhancing workflow accuracy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Pharmacy Liaison (Hybrid Role)
Montefiore Hospital
Bronx, NY
04.2023 - 03.2024
- Received and released prescriptions to proper pharmacy as per patient preference
- Provided assistance in obtaining financial assistance for patients with high copays
- Submitted and obtained prior authorizations for medications that required proof of necessity
- Served as a bridge of communication between providers, insurances and patients
- Used systems such as Epic, Script-pro and TRx to manage patient’s profiles and medications on a month to month basis
- Called about 30 patient’s + any new patient interested in receiving services for their monthly refills
- Billed insurances for refill medications
- Coordinated appropriate deliveries for patients
- Emailed providers with any questions or concerns regarding patient medications and their dosing or any side effects out of the normal that patient may be experiencing
- Updated any personal information on patient’s profile
- Maintained a healthy communication with a personal direct line for patients, providers and any financial assistance programs that had any questions or concerns
- Developed and implemented educational programs for clinical staff on pharmaceutical therapies and usage guidelines.
- Facilitated communication between pharmacy teams and healthcare providers to enhance medication management.
- Coordinated with multidisciplinary teams to ensure timely access to medications for patients across various departments.
- Analyzed medication utilization patterns to identify opportunities for cost reduction and improved patient outcomes.
- Collaborated with pharmacists to ensure optimal drug therapy for patients, resulting in better health outcomes.
- Resolved insurance billing issues promptly for enhanced revenue collection while minimizing impact on patients'' financial burden.
- Promoted patient adherence to medication regimens through consistent follow-up and education.
- Developed strong relationships with healthcare team members, fostering a collaborative approach to patient care.
- Assisted with prior authorization requests, helping patients obtain necessary medications while minimizing delays.
- Supported pharmacists during high-volume periods, expediting order processing without compromising accuracy or safety.
Pharmacy Technician
Melbran Pharmacy
New York, NY
09.2021 - 01.2023
- Called doctor’s offices regarding patient refills or any other concerns.
- Called insurances, and patients regarding any medication concerns.
- Performed outreach to patients to inform patient of any medications ready to be picked up.
- Delivered medications to patients homes.
- Sanitized the establishment multiple times a day.
- Handled cash transactions and closed register at end of day.
- Enforced HIPAA regulations.
- Monitored medications to ensure needed to be dispensed and ordered any special medications necessary.
- Maintained prescription records.
- Typed any incoming electronic prescriptions and prepared monthly blister packs for assigned patients.
- Placed medications back in designated area while organizing alphabetically.
- Translated for pharmacist during patient consultations.
- Implemented process improvements that increased workflow efficiency within the pharmacy operations team.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Pharmacy Technician
NBC Farmacia
New York, NY
01.2019 - 12.2019
- Called doctor’s offices regarding patient refills or any other concerns
- Performed outreach to patients to inform patient of any medications ready to be picked up
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Counted and labeled prescriptions with correct item and quantity.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Delivered medications to patients homes
- Sanitized the establishment multiple times a day
- Handled cash transactions and closed register at end of day
- Enforced HIPAA regulations
- Monitored medications to ensure needed to be dispensed and ordered any special medications necessary
- Maintained prescription records
- Typed any incoming electronic prescriptions and prepared monthly blister packs for assigned patients
- Placed medications back in designated area while organizing alphabetically
- Translated for pharmacist during patient consultations
Pharmacy Manager
Better Health RX
New York, NY
09.2016 - 01.2019
- Called doctor’s offices regarding patient refills or any other concerns
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Supervised daily pharmacy operations, ensuring compliance with regulatory standards and best practices.
- Trained and mentored junior technicians, fostering a collaborative team environment.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Called insurances, and patients regarding any medication concerns
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed outreach to patients to inform patient of any medications ready to be picked up
- Delivered medications to patients homes
- Sanitized the establishment multiple times a day
- Handled cash transactions and closed register at end of day
- Enforced HIPAA regulations
- Monitored medications to ensure needed to be dispensed and ordered any special medications necessary
- Maintained prescription records
- Typed any incoming electronic prescriptions and prepared monthly blister packs for assigned patients
- Placed medications back in designated area while organizing alphabetically
- Translated for pharmacist during patient consultations
- Collected co-payments or full payments from customers.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
Hostess
Mad46 Lounge @ The Roosevelt Hotel
New York, NY
10.2015 - 08.2016
- Prepared floor plans of reservations and events occurring for the night
- Managed guest seating arrangements to optimize flow and enhance dining experience.
- Coordinated reservations using OpenTable, ensuring seamless service during peak hours.
- Trained new team members on customer service protocols and restaurant policies.
- Developed strategies to reduce wait times, improving overall guest satisfaction ratings.
- Assisted in event planning and execution for private parties and corporate gatherings.
- Oversaw front-of-house operations, maintaining high standards of cleanliness and organization.
- Collaborated with kitchen staff to communicate special requests and dietary restrictions effectively.
- Implemented feedback systems to identify areas for service improvement and guest engagement.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Welcomed customers upon entering establishment and seated clients at assigned tables
- Alerted waitress’ of guests entering establishment
- Addressed guest inquiries and issues, solved problems and provided product
- Maintained contact with security through the evening via walkie-talkie
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
Education
Associate of Applied Science - Human Services
Bronx Community College
The Bronx, NY01-2027
Skills
- Superior communication abilities / Bilingual (fluent in Spanish)
- Outstanding goal-setting and planning skills
- Excellent interpersonal and organizational skills
- 10 years of exceptional customer service
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Pharmacy and customer records management
- Pharmacy software proficiency (Micro-merchant experienced)
- Interpreting and processing medication orders
- Pharmacy law compliance and Healthcare regulations
- Attention to detail
Accomplishments
- Facilitated the implementation of a new drug inventory system.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Processed and filled over 200 prescriptions per day.
- Increased customer retention by delivering top-notch customer service from prescription drop-off to pick-up.
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Randall Pharmacy
09.2025 - 02.2026
Customer Service Representative - OTC Department
CVS Health Corporation
09.2024 - 09.2025
Pharmacy Liaison (Hybrid Role)
Montefiore Hospital
04.2023 - 03.2024
Pharmacy Technician
Melbran Pharmacy
09.2021 - 01.2023
Pharmacy Technician
NBC Farmacia
01.2019 - 12.2019
Pharmacy Manager
Better Health RX
09.2016 - 01.2019
Hostess
Mad46 Lounge @ The Roosevelt Hotel
10.2015 - 08.2016
Associate of Applied Science - Human Services
Bronx Community College