Fiorella Cisneros
Princeton
Summary
Highly motivated and collaborative team player with a positive attitude. Capable of working independently or in a group setting. Skilled front desk receptionist and host with a strong ability to build relationships. Proficient in delivering friendly and comprehensive customer service to families, students, and colleagues. Experienced in handling confidential and sensitive information with utmost discretion. Authorized to work in the US for any employer.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Harwood International
07.2023 - 08.2024
- Greet members
- Enforce dress code
- Speak with members/guest
- Text 2 days prior reservations
- Accommodate all members requests
- Lead the host team
- Plan private events buyouts , in charge of pre shifts for AM
- Help run food/drinks constantly update the board on iPad
- Cover receptionist membership team when needed
Server/Bartender
Andrews American Kitchen
12.2022 - 08.2023
- On weekdays I worked as a floater greeter, server, bartender, expo, phones. Husband is owner. Mainly our goal was to give the best service we could give out as possible. Making our customers feel overall welcomed, happy and full is what we do!
- In charge of caterings, private events, pricing menu adjustments
Lab Technician
EventScan
04.2022 - 07.2023
- Part Time specializing in effective approaches to COVID-19 prevention for private meetings, trainings and professional conferences
- We insured that vaccinated individuals are verified for entry into an event or facility and non-vaccinated individuals receive an on-location rapid test with negative results
Supervisor
PARK HOUSE DALLAS
11.2021 - 09.2022
- Enforce dress code, enforce rules no photos no videos no phone calls were allowed
- Make sure all reservations are confirmed days prior, make sure all tables are set up accordingly
- Make sure I talk over pre shift with servers about specific details whether members are ppx and VIP
- Learned many faces of members
- To always greet them kindly
- Book dj's on weekends
- Made schedules for front desk team
- Make sure menus are being printed and modified
- I started off as a front desk agent and moved up to lead host which then at nightlife time on weekends my role was supervisor of nightlife under my boss who was Demetri Gomez and Amanda Burgos Robson
Maitre d'
Gemma
07.2021 - 09.2022
- I come in and help do admin work
- I respond to emails, listen to voicemails, return the phone call if needed
- Book reservation through resy - look at the grid, accommodate any overlapping
- Put in to go orders, add the tip at the end to close orders before clocking out
- Rotate evenly
Administrative Assistant
Lakewood conservatory art school
02.2019 - 10.2020
- In charge of payroll stubs, email families, charge the families monthly, discount, pro rate all on macbook
Host
Headington Companies
09.2017 - 09.2018
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associate in Arts (AA) - Communications
Richland Community College
Richardson, TXHigh School Diploma -
L.B Bekner High School
Richardson, TX06.2019
Skills
- Office
- Excel
- Excellent problem solving
- Communication
- Customer Service
- Host
- POS
Certification
Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Restaurant Manager
Harwood International
07.2023 - 08.2024
Server/Bartender
Andrews American Kitchen
12.2022 - 08.2023
Lab Technician
EventScan
04.2022 - 07.2023
Supervisor
PARK HOUSE DALLAS
11.2021 - 09.2022
Maitre d'
Gemma
07.2021 - 09.2022
Administrative Assistant
Lakewood conservatory art school
02.2019 - 10.2020
Host
Headington Companies
09.2017 - 09.2018
High School Diploma -
L.B Bekner High School
Associate in Arts (AA) - Communications
Richland Community College
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