Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Fiorella Cruz

Miami,FL

Summary

Dynamic professional with a proven track record at Braman BMW Miami, excelling in customer service and team collaboration. Expert in problem-solving and patient communication, I effectively resolved customer complaints and enhanced satisfaction. Skilled in data entry and radiology techniques, I consistently trained staff to uphold high operational standards.

Overview

2
2
years of professional experience

Work History

Coordinator

Braman BMW Miami
Miami, FL
02.2024 - Current
  • Facilitated communication between different departments in order to resolve issues quickly.
  • Resolved customer complaints or answered customers' questions.
  • Delegated work to staff, setting priorities and goals.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Interpreted and explained work procedures and policies to brief staff.
  • Assisted with customer requests and answered questions to improve satisfaction.

Barista Trainer

Starbucks
Miami, FL
08.2023 - 02.2024
  • Created complex, hand-crafted beverages based upon customer preferences.
  • Collected payments and provided accurate change.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Described menu items to customers and suggested products based on stated preferences.
  • Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.

Education

High School Diploma -

Miami Senior High School
Miami, FL
06-2035

Some College (No Degree) - RADIOLOGY

Miami Dade College
Miami, FL

Skills

  • Customer service
  • Radiology techniques
  • Patient communication
  • Team collaboration
  • Data entry
  • Problem solving

Accomplishments

  • Graduate with honors top 15 percent of my class
  • i have 7 certifications for early childhood
  • I am CPR certificated

Languages

English
Professional
Spanish
Professional

Timeline

Coordinator

Braman BMW Miami
02.2024 - Current

Barista Trainer

Starbucks
08.2023 - 02.2024

High School Diploma -

Miami Senior High School

Some College (No Degree) - RADIOLOGY

Miami Dade College

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Fiorella Cruz