FIORELLA DE LEON
Westlake
Summary
Dynamic professional skilled in customer service and digital communication, adept at resolving inquiries efficiently. Proven ability to enhance operational processes and deliver exceptional experiences in diverse settings. Ready to leverage strong relationship-building skills to support HR functions and drive organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service / Core Tech Specialist
Commodore Books and More
05.2025 - Current
- Delivered customer service support to students, staff, and visitors, enhancing overall satisfaction.
- Communicated with customers to address and resolve their concerns promptly.
- Resolved basic technical and system-related inquiries, ensuring timely assistance.
- Supported daily operations, fostering a positive customer experience through effective communication.
- Lorain County Community College
Community Manager
AZ Logica
07.2019 - 10.2020
- Managed social media accounts and created digital content to enhance brand presence.
- Supported marketing and communication campaigns to effectively promote products and services.
- Assisted with event coordination and logistics to ensure successful execution of events.
- Contributed to corporate image and internal/external communications.
- Supported Internet of Things projects
Web Content Journalist Intern
RCN Television Network
12.2017 - 07.2018
- Researched and produced news content for online and broadcast platforms, enhancing audience engagement.
- Wrote editorials and general-interest articles, contributing to informed public discourse.
- Conducted interviews and supported press coverage, providing timely insights for news stories.
Education
Associate’s Degree - Human Resources Management
Lorain County Community College
Elyria, OHBachelor’s Degree - Social Communication and Journalism
Sergio Arboleda University
Bogotá, ColombiaSkills
- Point of sale systems
- Customer service
- Microsoft Office suite
- Canvas proficiency
- CapCut video editing
- Problem solving
- Adaptability
- Team collaboration
- Communication skills
Certification
- Digital Marketing, 2019
- Human Talent Management, 2020
- English as a Second Language, 2022
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Customer Service / Core Tech Specialist
Commodore Books and More
05.2025 - Current
Community Manager
AZ Logica
07.2019 - 10.2020
Web Content Journalist Intern
RCN Television Network
12.2017 - 07.2018
Associate’s Degree - Human Resources Management
Lorain County Community College
Bachelor’s Degree - Social Communication and Journalism
Sergio Arboleda University