Fiorella Rojas
Bloomington,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Ruths Chris Steak House
Atlanta, Georgia
04.2025 - 05.2025
- Managed customer inquiries and resolved issues promptly and effectively.
- Trained staff on customer service protocols and company policies.
- Assisted in scheduling shifts to optimize team coverage during peak hours.
- Facilitated communication between front-of-house and back-of-house teams daily.
Customer Service Manager
Chick-fil-A
Atlanta, Georgia
01.2023 - 04.2024
- Created reports on customer feedback, complaints, and suggestions for management review.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
Airline Team Leader
American Airlines
Lima, Peru
01.2009 - 06.2022
- Led team meetings to discuss project updates and address challenges.
- Maintained a positive work environment that promoted collaboration between team members.
- Conducted regular performance reviews to assess individual team member progress.
Education
Graduate Certificate - Administrative Assitant
Kennesaw State University
Kennesaw, GA05-2025
Bachelor of Science - Nursing
San Martin De Porres University
Lima06-2012
Skills
- Customer service
- Project management
- Team leadership
- Time management
- Effective communication
- Staff training
Timeline
Customer Service Manager
Ruths Chris Steak House
04.2025 - 05.2025
Customer Service Manager
Chick-fil-A
01.2023 - 04.2024
Airline Team Leader
American Airlines
01.2009 - 06.2022
Graduate Certificate - Administrative Assitant
Kennesaw State University
Bachelor of Science - Nursing
San Martin De Porres University
Similar Profiles
Sylvio BorgesSylvio Borges
Bartender at Ruths Chris Steak HouseBartender at Ruths Chris Steak House
ALFREDO LOPEZALFREDO LOPEZ
Server Assistant at RUTHS' CHRIS STEAK HOUSEServer Assistant at RUTHS' CHRIS STEAK HOUSE
Hannah O'BrienHannah O'Brien
Server Assistant at Ruths Chris Steak HouseServer Assistant at Ruths Chris Steak House
Connor ClarkConnor Clark
Cashier at WalmartCashier at Walmart
Charles NicholsonCharles Nicholson
Teaching Assistant - Data & Robotics at Indiana UniversityTeaching Assistant - Data & Robotics at Indiana University