Fiorella Villalobos Flores
Summary
Industrial Engineer experienced in KPI development, performance analysis, and process optimization in data-driven environments. Skilled in using analytics and digital tools to improve service quality and operational efficiency. Strong background in continuous improvement and cross-functional collaboration.
Overview
4
4
years of professional experience
Work history
Operations & Performance Analyst
Uniwatch Corp.
2023.01 - Current
- Designed and implemented data-driven performance metrics and KPIs to improve operational efficiency and support strategic decision-making.
- Led process optimization initiatives across internal and client-facing workflows, enhancing service quality and consistency.
- Standardized documentation and reporting systems to strengthen knowledge management and data accuracy.
- Collaborated cross-functionally and supported digital marketing initiatives to improve brand visibility and stakeholder engagement.
Spanish Interpreter
Cyracom Voiance
2022.05 - 2022.09
- Delivered real-time English–Spanish interpretation in high-pressure environments.
- Ensured clarity, compliance, and professionalism in sensitive communications.
Education
Bachelor’s Degree in Industrial Engineering -
ULACIT
2022.09 - 2025.12
High School Diploma -
Colegio Salesiano Don Bosco
2001.05 -
Skills
- KPI Development & Performance Monitoring
- Data Analysis & Reporting (Advanced Excel)
- Continuous Improvement
- Process Optimization
- Knowledge Management & Documentation
- Cross-Functional Collaboration
- Consumer-Focused Communication
- Operational Excellence
Languages
English
Advanced (C1)
Timeline
Operations & Performance Analyst
Uniwatch Corp.
2023.01 - Current
Bachelor’s Degree in Industrial Engineering -
ULACIT
2022.09 - 2025.12
Spanish Interpreter
Cyracom Voiance
2022.05 - 2022.09
High School Diploma -
Colegio Salesiano Don Bosco
2001.05 -