Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fiorella Villegas

Sandy,UT

Summary

Bilingual (English/Spanish) logistics and operations professional with 14+ years of experience in freight transportation, scheduling, and freight claims management. Highly detail-oriented and organized, with a proven ability to work effectively under tight deadlines in fast-paced, collaborative team environments. Customer-focused, self-motivated, and adept at resolving issues efficiently. Skilled in data analysis, forecasting, and optimizing resources to maximize operational efficiency. Excellent oral and written communication skills. Proficient in Microsoft Office (Excel, Outlook, Word, SharePoint).

Overview

14
14
years of professional experience

Work History

Freight Claims Coordinator Lead team

C.R. England
10.2019 - 08.2025
  • Coordinate and manage logistics of freight claims, reducing costs and improving customer satisfaction.
  • Investigate and adjust claims including cargo damage, loss, and theft.
  • Collaborate with operations teams to implement preventive measures and optimize workflow.
  • Schedule claims deliveries for high-priority shipments and manage transloads and accidents.

Operations & Support

C.R. England
03.2017 - 10.2019
  • Managed multiple customer accounts, billing, and collections for tractor/trailer detention charges.
  • Audited trips and coordinated driver compensation.
  • Supported drivers with lumper, fuel, and operational issues.

Driver Advocate

C.R. England
03.2015 - 03.2017
  • Assisted drivers and students with onboarding, training, and performance goal achievement.
  • Facilitated communications between drivers and management for operational efficiency.

Administrative Support

Horizon Truck Sales & Leasing
03.2011 - 03.2015
  • Oversaw lease agreements with truck owners/lessees and collaborated with sales teams.

Education

BA - Business Administration

University of Utah, David Eccles School of Business
Salt Lake City, UT
08.2018

Skills

  • Logistics management
  • Data Analysis & Forecasting
  • Scheduling & Slot Utilization
  • Freight Claims & Exception Resolution
  • Customer Service & Conflict Resolution
  • Detail-Oriented & Highly Organized
  • Multi-Tasking & Flexible Under Changing Priorities
  • Thrive in Fast-Paced Collaborative Environments
  • MS Office: Outlook, Excel, Word, SharePoint
  • Bilingual: English & Spanish

Languages

Spanish
Native or Bilingual

Timeline

Freight Claims Coordinator Lead team

C.R. England
10.2019 - 08.2025

Operations & Support

C.R. England
03.2017 - 10.2019

Driver Advocate

C.R. England
03.2015 - 03.2017

Administrative Support

Horizon Truck Sales & Leasing
03.2011 - 03.2015

BA - Business Administration

University of Utah, David Eccles School of Business