Bilingual (English/Spanish) logistics and operations professional with 14+ years of experience in freight transportation, scheduling, and freight claims management. Highly detail-oriented and organized, with a proven ability to work effectively under tight deadlines in fast-paced, collaborative team environments. Customer-focused, self-motivated, and adept at resolving issues efficiently. Skilled in data analysis, forecasting, and optimizing resources to maximize operational efficiency. Excellent oral and written communication skills. Proficient in Microsoft Office (Excel, Outlook, Word, SharePoint).