Firdevs Collins
Colorado Springs,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Progressive Casuality Insurance
02.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
Automated Logistical Specialist (92A)
US Army Reserve
06.2017 - Current
- Established and maintained accurate stock records and related documents, including inventory, material control, accounting, and supply reports.
- Updated and maintained both automated and manual accounting records, ensuring data integrity.
- Managed the stock locator system, effectively organizing and tracking inventory.
- Administered document control procedures, ensuring proper handling and storage of records.
- Verified and reviewed quantities received, comparing them against bills of lading, contracts, purchase requests, and shipping documents.
- Processed requests and documented transactions within the warehousing section at the direct support level.
- Operated material handling equipment proficiently and safely to facilitate stock handling and movement.
- Maintained detailed records of incoming and outgoing stock, accurately tracking inventory levels and stock movements.
Online Customer Service Representative
CURRENT, INC
10.2021 - 02.2022
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Eyewear Consultant
Abba Eyecare
08.2019 - 04.2020
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Handled and filed patient records with discretion to comply with HIPAA guidelines.
- Operated POS system terminal by inputting prescription information and processing payment with accuracy and attention to detail.
Eyewear Associate
National Vision Inc
08.2018 - 11.2019
- Consistently exceeded sales and company objectives set by National Vision.
- Provided exceptional customer service, ensuring the highest level of satisfaction.
- Accurately processed eyewear orders using the POS/SDS system, maintaining efficiency and accuracy.
- Conducted optical measurements for patient eyewear, adhering to state law regulations.
- Coordinated the distribution of eyewear products to patients in accordance with National Vision guidelines.
- Assisted in dispensing eyeglasses and contact lenses to patients, within the scope permitted by state law.
- Conducted training sessions for patients on the insertion and removal of contact lenses, following management guidelines and state regulations.
- Actively participated in marketing efforts by distributing flyers, making PA announcements, and engaging in Business Builder events.
- Conducted inventory counts and replenished stock as necessary, ensuring optimal product availability.
Eyewear Consultant
LensCrafters Luxottica
08.2016 - 11.2017
- Exceeded sales targets and achieved company objectives by nurturing existing customer relationships and establishing new ones.
- Utilized optical prescriptions to provide personalized recommendations on lenses and lens coatings.
- Assisted patients in selecting frames that complemented their optical needs, considering optical measurements for a perfect vision solution.
- Utilized appropriate optical tools to accurately measure and consult with Optician when necessary.
- Demonstrated commitment to maintaining the store's appearance by consistently keeping displays and inventory clean, attractive, and organized.
- Cultivated an inclusive culture by treating customers and colleagues with respect and fostering a welcoming environment.
Unit Supply Specialist (92Y)
US Army Reserve
06.2014 - 06.2017
- Completed regular inventory counts of equipment on book for unit.
- Maintained records of supply transactions for accuracy and tracking.
- Oversaw supply requests, accountability, and receipts.
- Prepared detailed reports on unit inventory and expenditures to inform senior personnel.
Education
High School Diploma -
Montgomery Central High School
Skills
- Call Center Operations
- Merchandise Orders and Exchanges
- Administrative Support
- Retail Sales Customer Service
- Strong ability to multi-task
- Problem-Solving Ability
- Customer Service
Additional Information
- In the Army National Guard , Authorized to work in the US for any employer
- Certifications and Licenses , Secret Clearance Top Secret Clearance
Languages
German
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Progressive Casuality Insurance
02.2022 - Current
Online Customer Service Representative
CURRENT, INC
10.2021 - 02.2022
Eyewear Consultant
Abba Eyecare
08.2019 - 04.2020
Eyewear Associate
National Vision Inc
08.2018 - 11.2019
Automated Logistical Specialist (92A)
US Army Reserve
06.2017 - Current
Eyewear Consultant
LensCrafters Luxottica
08.2016 - 11.2017
Unit Supply Specialist (92Y)
US Army Reserve
06.2014 - 06.2017
High School Diploma -
Montgomery Central High School
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