Firehiwot Fufa
Washington,DC
Summary
Hospitality professional with strong background in guest services and event coordination. Skilled in managing reservations, greeting guests, and providing exceptional customer experiences. Known for effective team collaboration and adaptability to changing needs. Highly organized with excellent communication and interpersonal skills.
Overview
9
9
years of professional experience
Work History
Hostess
Charlie Palmer Steak
12.2021 - 11.2024
- Greeted guests warmly with a genuine welcoming smile
- Escorted guest to the assigned dining area
- Answered incoming calls and provided appropriate service
- Manage the flow of guests, reservations, provide accurate wait times to incoming guests, and tend to guest needs and requests
- Maintained cleanliness of front podium area
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Assistant Manager
Ocean Prime
11.2018 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Office Administrator
Victor O'Neill Studios
05.2016 - 05.2019
- Spearheaded special projects and efficiently carried out through effective problem-solving
- Oversaw staff correspondence, record tracking and data communications, which resulted in Effective automation of office operations
- Maintained up-to-date department organizational chart
- Track stocks of office supplies and place orders when necessary
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
Education
Health and Science Studies -
Northern Virginia Community College
High School Diploma -
J.E.B Stuart High School
Skills
- Customer service
- Effective multitasking
- Hospitality service expertise
- Efficient collaboration
- Positive and professional
- Problem-solving
- Workflow coordination
- Phone etiquette
Languages
am
Timeline
Hostess
Charlie Palmer Steak
12.2021 - 11.2024
Assistant Manager
Ocean Prime
11.2018 - 03.2020
Office Administrator
Victor O'Neill Studios
05.2016 - 05.2019
High School Diploma -
J.E.B Stuart High School
Health and Science Studies -
Northern Virginia Community College
Similar Profiles
Joshua MeyersJoshua Meyers
Restaurant Chef at Charlie Palmer Steak HouseRestaurant Chef at Charlie Palmer Steak House
Joshua SerranzanaJoshua Serranzana
Line Cook at Charlie Palmer Steak House-Napa, CALine Cook at Charlie Palmer Steak House-Napa, CA
SENITEE BRIJMOHANSENITEE BRIJMOHAN
LEGAL ASSISTANT/SECRETARY at PALMER, PALMER & MANGIEROLEGAL ASSISTANT/SECRETARY at PALMER, PALMER & MANGIERO