Firen ChangWiegele
Anchorage,AK
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Secretary position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Volunteering in My Community
Myself
08.2017 - Current
- Made and handed out care packages with food for people without housing, gathered and donated unused clothes, Food, and items to people in need
- Helps elderly neighbor with moving things and yard work.
- Assisting in church functions like free garage sales and potlucks
- Home care and assisted care for my late grandmother
Personal Home Care Aide
Working For Grandmother
10.2023 - 01.2024
- Improved client''s daily living experience by providing personal care, meal preparation, and light housekeeping tasks.
- Enhanced clients'' emotional well-being by offering companionship and engaging conversations.
- Ensured safety and comfort of clients through close monitoring and quick response to any changes in their health condition.
- Assisted clients with mobility issues, helping them maintain independence and active lifestyle.
- Collaborated with healthcare professionals for development of personalized care plans tailored to each client''s needs.
- Provided transportation services for clients'' appointments, social activities, and errands, increasing their access to community resources.
- Managed household tasks such as laundry, grocery shopping, and organizing spaces for clean living environment.
- Educated family members on effective caregiving techniques to improve overall support for client at home.
- Developed strong rapport with clients by actively listening to their concerns and addressing them promptly.
- Proactively identified potential health risks within home environment and implemented preventive measures accordingly.
- Assisted in managing special dietary requirements of clients according to their specific health conditions or preferences.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
Barista
Starbucks, Barista
10.2022 - 12.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of point-of-sale system.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Dog Groomer and Stylist and Pet Care Specialist
Petsmart
05.2022 - 09.2022
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Maintained clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in quality and consistency of grooming services provided.
- Handling calls and booking grooming appointments for pet parents.
Target
Target Corporation
07.2021 - 03.2022
- Responsibilities included stocking shelves with products, and organizing and stocking designated areas.
- Cashiering and interacting with guests when needed.
- Helping guests find best product(s) for their need(s).
Volunteering at Boys and Girls Club
NECC Boys and Girls club
09.2017 - 03.2021
- Volunteering in BGC kitchen.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Helped paint teen room, helped with art room projects, designed cork boards with staff, and organized storage room
- Acted as role model for children by exhibiting positive behaviors and helping in any way I could around clubhouse.
Education
High school Diploma -
Bartlett High School
Anchorage, AK05.2021
Skills
- Faced paced
- Quick learner
- Sense of urgency
- Outgoing
- Friendly
- Problem-solving skills
- Open-minded
- Ready to learn new things
- Customer service
Accomplishments
- Studied and worked hard in school to achieve good grades
- Participated in three seasons of girls' hockey and one season of boy's hockey
- Earned Language honor roll achievement graduation cord
- Volunteers in the community
- Loves and cares for animals at home
Volunteer Experience
- Volunteering in my community, Anchorage, AK, 08/01/17, Current, Made and handed out care packages with food for people without housing, Gathered and donated unused clothes, food, and items to people in need, Helped elderly neighbor with moving things and yard work
- Volunteering at Boys and Girls Club, Anchorage, AK, 09/01/17, 03/01/21, Volunteered in the kitchen, Helped paint the teen room, Helped with art room projects, Designed cork boards with staff, Organized the storage room, Acted as a role model for children by exhibiting positive behaviors and helping in any way I could around the clubhouse
Certification
- First Aid CPR AED, Big Dzz - 2/22/24-2/22/26
Timeline
Personal Home Care Aide
Working For Grandmother
10.2023 - 01.2024
Barista
Starbucks, Barista
10.2022 - 12.2023
Dog Groomer and Stylist and Pet Care Specialist
Petsmart
05.2022 - 09.2022
Target
Target Corporation
07.2021 - 03.2022
Volunteering at Boys and Girls Club
NECC Boys and Girls club
09.2017 - 03.2021
Volunteering in My Community
Myself
08.2017 - Current
High school Diploma -
Bartlett High School
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