Firmine Jno Baptiste
East Orange,NJ
Summary
Dynamic and adaptable Patient Access Representative with a proven track record at Jersey City Medical Center. Excelled in delivering exceptional customer service by actively listening and responding to patient needs with tailored solutions. Demonstrated expertise in patient check-in and problem-solving, alongside training new hires, showcasing a blend of hard and soft skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Jersey City Medical Center
08.2020 - Current
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Trained new hires on department procedures, and hands on registration.
Education
No Degree - BLS
BETH ISRAEL HOSPITAL
201 LYONS NEWARK 0711205-2024
No Degree - PHLEBOTOMY
Essex County College
Newark, NJ02-2024
No Degree - EKG TECHNITION
Essex County College
Newark, NJ11-2023
Associate of Science - General Science
Essex County College
Newark, NJ12-2013
Skills
- Patient check-in
- Friendly and outgoing
- Customer service
- Problem-solving
Accomplishments
I AM A CERTIFIED EKG TECHNION, AND PHLEBOTOMIST. ALSO HAVE BASIC LIFE SUPPORT, AND ASSOCIATE IN GENERAL SCIENCE
Certification
I AM A CERTIFIED EKG TECHNION, AND PHLEBOTOMIST. ALSO HAVE BASIC LIFE SUPPORT, AND ASSOCIATE IN GENERAL SCIENCE
Languages
English
Native or Bilingual
Timeline
Patient Access Representative
Jersey City Medical Center
08.2020 - Current
No Degree - BLS
BETH ISRAEL HOSPITAL
No Degree - PHLEBOTOMY
Essex County College
No Degree - EKG TECHNITION
Essex County College
Associate of Science - General Science
Essex County College
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