Firstname MyLastname
Pacifica,CA
Summary
Innovative technology leader with deep expertise in digital transformation and software development. Proven ability to manage engineering teams across complex, multi-project environments while implementing modern practices and driving adoption of emerging technologies, including AI. Passionate about building collaborative, cross-functional communities that deliver user-centered solutions. Committed to iterative development and design thinking to create scalable, impactful products that meet real user needs and generate meaningful business outcomes.
Overview
27
27
years of professional experience
Work History
IS Business Analyst-Principal
CCSF Department of Technology
01.1999 - Current
- Piloted, implemented, and maintained NextRequest as the enterprise Public Records Request solution, deploying it across 21 city departments and reducing request processing time by 35%, improving compliance and transparency.
- Developed a streamlined intake process for application prospecting by creating Adobe XD wireframes and securing stakeholder approval upfront, enabling offshore teams to cut development timelines from 1–2 years to just 2–8 months.
- Led a team of five offshore engineers to develop and deploy critical Microsoft PowerApps applications, reducing development timelines by 75% (from 8 months to 2 months). Projects included Certification Tracking System, Dormant Phone Application, Office on Disability Public Intake Form, Internal Case Management System, and SF Public Library Form Management.
- Led enterprise digital initiatives, collaborating with engineering teams to deliver scalable solutions for CCSF.
- Delivered the “Outreach Worker Tool (OWT)” application for the Mayor’s Office in just two months by leveraging Microsoft PowerApps’ low-code platform and ChatGPT-assisted coding for rapid development and deployment.
- Developed and integrated Pepper chatbot using Google Dialog flow, applying advanced NLP techniques to deliver natural, intuitive conversations and improve customer interaction quality.
- Championed modernization of legacy systems, enabling cloud adoption and digital service integration.
- Managed engineers across multiple projects and mentored engineering managers to foster growth and performance.
- Serving as technical lead for the procurement and implementation planning of a Warehouse Inventory Management System for consumables, ensuring alignment with operational requirements and scalability goals.
Skills
- Digital Services Strategy & Delivery – Expertise in defining and executing strategies that transform business processes through creative and innovative digital solutions
- Engineering Leadership & Team Management – Proven ability to lead high-performing engineering teams, fostering collaboration and accountability across complex projects
- AI & Emerging Technologies (Pepper Chatbot Development) – Skilled in leveraging AI and cutting-edge technologies to create intelligent, user-focused solutions, including conversational interfaces
- Iterative, User-Centered Product Development – Champion of design thinking and agile methodologies to ensure products meet real user needs through continuous feedback and iteration
- Agile & DevOps Practices – Strong advocate for modern engineering practices that accelerate delivery, improve quality, and enhance operational efficiency
- Cloud & Enterprise Architecture – Deep experience in designing scalable, secure, and resilient architectures for enterprise systems and cloud environments
- Stakeholder Engagement & Policy Influence – Adept at building consensus among diverse stakeholders and shaping technology policies to align with organizational goals
- Teaching & Mentoring Modern Engineering Practices – Dedicated to developing talent by inspiring creative problem-solving and innovative thinking, sharing best practices, and cultivating a culture of continuous learning and improvement
Accomplishments
- Standardized Public Records Management by piloting and implementing NextRequest across 21 city departments, reducing request processing time by 35% and improving compliance and transparency.
- Accelerated Application Delivery by devising a wireframing-first intake process using Adobe XD and stakeholder sign-off, cutting development timelines from 1–2 years to 2–8 months for offshore teams.
- Led Offshore Engineering Team of five contractors to deliver multiple Microsoft PowerApps solutions—including Certification Tracking System, Dormant Phone Application, and Intake Forms—reducing development cycles by 75% (from 8 months to 2 months).
- Delivered High-Impact Digital Solutions, including the Outreach Worker Tool for the Mayor’s Office in two months, leveraging PowerApps low-code capabilities and ChatGPT-assisted coding for rapid deployment.
- Enhanced Customer Engagement by developing and integrating Pepper chatbot using Google Dialogflow and NLP techniques, creating natural conversational experiences and improving service quality.
- Championed Legacy System Modernization, enabling cloud adoption and digital service integration to support enterprise scalability.
- Directed Technical Strategy for procurement and implementation planning of a Warehouse Inventory Management System, ensuring alignment with operational requirements and future growth.
- Mentored Engineering Managers and Teams, fostering modern engineering practices and driving performance across multiple projects.
- Defined Technical Requirements for medium and large-scale projects, ensuring alignment with business objectives and successful delivery of enterprise digital initiatives.
Timeline
IS Business Analyst-Principal
CCSF Department of Technology
01.1999 - Current
Nominated by client Office of Disability for work done on Public Form Intake andCase Management
Started a Looming Hats for the homeless in 2019 with 15 associates at Department Technology. We loomed 350 Beanie-hats raised $750 and donated to beanie hats to homeless.