Firuza Ahmed
SeaTac
Summary
Proven track record in enhancing event operations and customer satisfaction at the Red Sea Film Festival, leveraging strong scheduling coordination and interpersonal communication skills. Excelled in team leadership, significantly improving service delivery through effective training and supervision. adept at driving project success and achieving results.
Overview
3
3
years of professional experience
Work History
Barista Shift Supervisor
Lune Cafe
04.2024 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Event Assistant
Red Sea Film Festival
11.2022 - 12.2022
- Provided exceptional service to international artists, and insured smooth operation during the event.
- Ensured smooth operations during events by managing schedules and delegating tasks to volunteers or support staff effectively.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
Marketing Agent and Promoter
Fazza LLC
01.2021 - 12.2022
- Strengthened outreach by coordinating events to maximize marketing initiatives.
- Attended industry events and trade shows to promote the brand and build relationships with potential customers.
- Participated in events by training and supervising promoters and developed daily plans to ensure smooth operations.
VIP Concierge
CEO Event Management
10.2022 - 11.2022
- Provided exceptional customer service by promptly addressing inquiries and resolving issues in a professional manner.
- Coordinated complex travel arrangements, including itineraries, accommodations, transportation, and special requests.
Medical Vaccinator Volunteer
Ministry Of Health
03.2021 - 05.2021
- Maintained clean, neat, and operational facilities to serve program needs.
- Volunteered in vaccine centers.
- Used strong interpersonal communication skills to convey information to others.
- Spreading awareness during the pandemic by doing field rounds around the neighborhoods.
Education
Associate of Applied Science -
Seattle Central Community College
Seattle, WAHigh School Diploma -
Ethiopian International School, Jeddah
Saudi Arabia, Jeddah06.2022
Course - Nursing Assistance
Total Care International
Saudi Arabia, Jeddah01.2022
Skills
- Scheduling Coordination
- Event Management
- Computer Skills( MS word, PowerPoint, excel)
- Digital Marketing
- Costumer service
- Greeting and Handling guests
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Amharic
Native or Bilingual
Timeline
Barista Shift Supervisor
Lune Cafe
04.2024 - Current
Event Assistant
Red Sea Film Festival
11.2022 - 12.2022
VIP Concierge
CEO Event Management
10.2022 - 11.2022
Medical Vaccinator Volunteer
Ministry Of Health
03.2021 - 05.2021
Marketing Agent and Promoter
Fazza LLC
01.2021 - 12.2022
Associate of Applied Science -
Seattle Central Community College
High School Diploma -
Ethiopian International School, Jeddah
Course - Nursing Assistance
Total Care International
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