Firuza Huseyinli
San Jose,CA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
6
6
years of professional experience
Work History
Store Associate
Quetzalcoatl Chocolatier
Rome, Italy
09.2023 - 01.2025
- Demonstrated excellent customer service skills at all times.
- Answered customer inquiries regarding product features, pricing, and availability.
- Assisted customers with product selection based on their needs and preferences.
- Resolved customer complaints promptly with professionalism and courtesy.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Server and banquet assistant (summer job)
OCEAN HOUSE RHODE ISLAND HOTEL
Rhode Island, USA
06.2023 - 09.2023
- Constantly and consistently exhibit Ocean House core values and standards of behavior including adherence to the Forbes 5-Star standards
- Proactively greet guests warmly and provide a pleasant and comfortable dining experience
- Maintain a current knowledge of menu items, basic ingredients and preparation methods in order to be able to describe selections as well as answer guest questions
- Communicate effectively with other staff to ensure guest experience is as enjoyable and effortless as possible
- When drink and food orders are ready to be served, deliver to table in a pleasant manner
Crew Member
Dunkin' Donuts
Westerly, RI
07.2023 - 09.2023
- Operated drive-thru window efficiently to ensure fast order processing times.
- Received payment from customers and made change as needed.
- Served food quickly for positive guest experiences.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
Server
Ristorante Caffe Martini & Rossi
Rome, Italy
01.2022 - 06.2023
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Served food and beverages to patrons and confirmed complete orders.
- Handled money transactions accurately while following company procedures for handling cash payments.
SERVER (summer job)
PIZZA LAB RESTAURANT
Wisconsin Dells, USA
06.2022 - 09.2022
- Provide excellent customer services
- Greet customer and present menu
- Take orders and serve food and drink
ACCOUNTING ASSISTANT
CM CONSULTING LLC
Baku, Azerbaijan
06.2021 - 10.2021
- Preparation of monthly management accounts
- Maintaining all necessary records including invoices, expenses, payments and transactions
- Utilisation of accounting software
- Preparation of reports on debtors and creditors
- Completion of quarterly VAT returns
TRAINEE
BANK OF BAKU
Baku, Azerbaijan
03.2020 - 05.2020
- Carrying out internal and external transfer operations
- Activate Internet banking service
- Close participation in the issuance of consumer loans to individuals
- Act as an executor in improving the archives of the branch
OFFICE MANAGER
KNOWLEDGE KEY EDUCATION CENTRE
Baku, Azerbaijan
03.2019 - 02.2020
- Dealing with correspondence, complaints and queries
- Preparing letters, presentations and reports
- Supervising and monitoring the work administrative staff
- Organize office operations and procedures
REPRESENTATIVE OF VOLUNTEERS – HR DEPARTMENT
ASAN VOLUNTEERS YOUTH ORGANIZATION
Baku, Azerbaijan
10.2018 - 02.2020
- Matching interested volunteers with an opportunity that suits their skill set and serves the organization
- Ensuring that individual volunteers feel comfortable with their placements and fully understand their responsibilities
- Conducting interviews to determine the roles that volunteers will take
- Arranging seminars and events for volunteers
VOLUNTEER
ASAN SCHOOL
Baku, Azerbaijan
07.2018 - 10.2018
- Meeting and directing customers accordingly
- Close participation in the preparation and preparation of documents printing and scanning of materials
Education
M.D. - Economics and Communication for Management and Innovation
La Sapienza University of Rome
11-2024
BACHELOUR DEGREE OF ECONOMY - Public Administration
Azerbaijan State University of Economics
07.2020
SECONDARY SCHOOL GRADUATE -
Secondary school No143
Baku, Azerbaijan05.2016
Skills
- Microsoft Office
- Googling skills
- Account Program
- Platform economy
Languages
Azerbaijani, English C1, Turkish, B2, Russian, B1, Italian B1
Personal Information
- Date of Birth: 10/14/98
- Gender: Female
- Nationality: Azerbaijani
Timeline
Store Associate
Quetzalcoatl Chocolatier
09.2023 - 01.2025
Crew Member
Dunkin' Donuts
07.2023 - 09.2023
Server and banquet assistant (summer job)
OCEAN HOUSE RHODE ISLAND HOTEL
06.2023 - 09.2023
SERVER (summer job)
PIZZA LAB RESTAURANT
06.2022 - 09.2022
Server
Ristorante Caffe Martini & Rossi
01.2022 - 06.2023
ACCOUNTING ASSISTANT
CM CONSULTING LLC
06.2021 - 10.2021
TRAINEE
BANK OF BAKU
03.2020 - 05.2020
OFFICE MANAGER
KNOWLEDGE KEY EDUCATION CENTRE
03.2019 - 02.2020
REPRESENTATIVE OF VOLUNTEERS – HR DEPARTMENT
ASAN VOLUNTEERS YOUTH ORGANIZATION
10.2018 - 02.2020
VOLUNTEER
ASAN SCHOOL
07.2018 - 10.2018
M.D. - Economics and Communication for Management and Innovation
La Sapienza University of Rome
BACHELOUR DEGREE OF ECONOMY - Public Administration
Azerbaijan State University of Economics
SECONDARY SCHOOL GRADUATE -
Secondary school No143
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