Cara Eichelberger
Melbourne,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Guest Service Representative
Air Force Inns
10.2022 - Current
- Maintained continuous knowledge of various travel regulations to ensure guest compliance
- Conducted regular audits on inventory as well as guest information.
- Key member in securing a 2.3 million dollar profit.
- Remedied maintenance issues effectively through active listening, conflict resolution, and thorough note taking.
- Maintained Situational Report to inform management and other sections of any third party reports or guest issues.
Assistant Head Cashier
Lowe's Home Improvement
08.2020 - 10.2022
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Mentored new cashiers to ensure a smooth onboarding process.
- Ensured accurate cash handling procedures, contributing to a reduction in discrepancies and losses.
- Developed and maintained relationships with customers and suppliers through account development.
Sales Agent
Bill's Car Wash
03.2021 - 08.2022
- Explained features and advantages of the services to promote sales.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Education
Associate of Science -
Frostburg State University
Frostburg, MDSkills
- Oral and written communications
- Cash Handling
- Front Desk Management
- Documentation
- Room assignments
- Microsoft Office
- Teamwork and Collaboration
- Problem-Solving
- Data Confidentiality
- Data Gathering
Timeline
Guest Service Representative
Air Force Inns
10.2022 - Current
Sales Agent
Bill's Car Wash
03.2021 - 08.2022
Assistant Head Cashier
Lowe's Home Improvement
08.2020 - 10.2022
Associate of Science -
Frostburg State University
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