Fiyad Rasool
16418 Nelson Park Dr
Overview
11
11
years of professional experience
Work History
Commercial Driver
Auto Zone Auto Parts
08.2023 - Current
- Loaded van efficiently, properly organizing packages depending on route.
- Operated with safety and skill to avoid accidents and delays.
- Delivered wide range of packages in alignment with strict timeframes to local residents and businesses.
- Complied with service policies and procedures from pick up and loading to drop offs.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Liaised with customers regarding packages and deliveries.
- Took on additional routes during absence of team members.
Front Desk Receptionist
Discovery Cove
04.2019 - 07.2021
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Operated multi-line telephone system to answer and direct high volume of calls.
Automotive Technician
Getfixgarage llC
07.2018 - 12.2018
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Inspected vehicle engines and other components to identify potential issues.
- Replaced defective parts with new or reconditioned parts following manufacturers' instructions.
- Adjusted headlights for proper alignment per customer request.
- Identified recurring problems reported by customers in order to develop solutions that prevent future occurrences.
Office Assistant
C&D Iron work Inc.
01.2017 - 05.2018
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Maintained an organized filing system of paper documents and electronic files.
Shop Assistant
Dave's Barber Shop
07.2014 - 05.2016
- Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
- Resolved customer complaints in a professional manner.
- Collaborated with other staff members to ensure seamless operations within the store.
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
Education
MBA - Business Management
CUNY College
High School Diploma -
Hill Crest High School
07.2023
Skills
- Customer Service
- Estimating Work
- Job Scheduling
- Parts Replacement
- Customer Relations
- Safety Protocols and Procedures
- Office Administration
- Digital File Management
- Office Management
- Records Management
- Valid Driver's License
- Dedicated Team Player
- Preventive Maintenance
- Troubleshooting Skills
- Strong work ethic
- Customer service
- Spreadsheet tracking
- Correspondence typing
- Team collaboration
- Time management
- Office management
- Project management
- Telephone etiquette
- Technical support
- File organization
- Customer assistance and interaction
- Administrative skills
- Multi-line telephone systems
- Administrative support
- Front office management
- Filing
- Office supplies inventory management
- Call forwarding
- Data confidentiality
- Appointment scheduling
- Scheduling
- Data entry
- Filing and sorting
- Multitasking and organization
Timeline
Commercial Driver
Auto Zone Auto Parts
08.2023 - Current
Front Desk Receptionist
Discovery Cove
04.2019 - 07.2021
Automotive Technician
Getfixgarage llC
07.2018 - 12.2018
Office Assistant
C&D Iron work Inc.
01.2017 - 05.2018
Shop Assistant
Dave's Barber Shop
07.2014 - 05.2016
High School Diploma -
Hill Crest High School
MBA - Business Management
CUNY College
Education and Training
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