Fiza Wasiha
Tampa,FL
Overview
5
5
years of professional experience
Work History
Consumer Access Specialist
AdventHealth
Tampa, FL
01.2024 - Current
- Used patient access by verifying insurance eligibility and coordinating appointments.
- Helped in managing electronic health records to ensure accurate patient information.
- Collaborated and worked with clinical staff to optimize workflow and reduce wait times for patients.
- Built training strategies for new staff on access procedures and systems usage.
- Contributed to a positive work environment by actively participating in team meetings, sharing best practices, and providing constructive feedback when necessary.
- Adapted to remembering all departments, while being in charge of sending patients to right direction
- Worked with multiple insurance companies on a daily basis
Retail Associate
Ross Dress for Less
Tampa, FL
01.2023 - 12.2024
- Processed transactions accurately using POS systems, contributing to efficient checkout operations.
- Maintained organized sales floor by restocking shelves and ensuring proper product placement/unloading inventory.
- Assisted customers in locating merchandise and provided product information to enhance shopping experience.
- Adhered to finding the right balance and strategy for upset customers.
Crew Shift Lead
McDonald's
01.2021 - 12.2022
- Pushing the same agenda I was originally taught to new crew members on safety protocols and operational procedures.
- Trained new employees on company policies, food safety standards, and customer service expectations.
- Created a positive work environment by promoting teamwork and supporting employee development initiatives.
- Helped identify strengths and areas for improvement to enhance overall team performance.
Education
Freedom High School
Tampa, FLSkills
Customer Service Excellence
Learning to adapt to every environment
- User training
- Maintaining records
Timeline
Consumer Access Specialist
AdventHealth
01.2024 - Current
Retail Associate
Ross Dress for Less
01.2023 - 12.2024
Crew Shift Lead
McDonald's
01.2021 - 12.2022
Freedom High School