Devin Hinzman
Vancouver,WA
Summary
Results-driven hospitality leader with multi-property management experience across select-service brands. Proven ability to drive revenue performance, elevate guest satisfaction scores, and optimize operational efficiency. Strong background in team development, brand compliance, and cross-department leadership. Recognized for executing strategic initiatives, improving service delivery, and leading high-performing teams in fast-paced hotel environments.
Overview
10
10
years of professional experience
Work History
Area Assistant General Manager
Virk Hotels Management; Residence Inn / Fairfield Inn & Suites
09.2025 - Current
- Oversee operations across two Marriott-branded properties, ensuring alignment with brand standards and ownership expectations
- Partner with General Managers to drive revenue growth, control expenses, and improve profitability
- Lead cross-functional teams across Front Desk, Housekeeping, and F&B to deliver consistent guest experiences
- Analyze key performance metrics (GSS, RevPAR, labor) and implement corrective action plans
- Support hiring, onboarding, and development of department leaders to strengthen bench depth
Assistant General Manager
Innventures; Residence Inn by Marriott
Portland, OR
06.2024 - 09.2025
- Directed daily hotel operations with focus on guest satisfaction, service quality, and operational efficiency
- Improved team performance through structured training programs and accountability measures
- Collaborated with department heads to streamline processes and enhance operational flow
- Leveraged guest feedback and performance data to increase service scores and retention
- Ensured full compliance with Marriott brand standards and audit requirements
Store Manager
Dollar Tree
Vancouver, WA
05.2018 - 06.2024
- Managed high-volume retail operations including P&L responsibility, staffing, and inventory control
- Supervised and developed a team of 20 employees, improving productivity and retention
- Controlled labor costs while consistently meeting sales and operational targets
- Strengthened vendor relationships and ensured accurate financial processes
Support Staff
Red Lion
Portland, OR
06.2016 - 05.2018
- Supported both Front Desk and Food & Beverage operations in a full-service hotel environment
- Assisted with guest check-in/check-out, reservations, and handling guest inquiries to ensure seamless service
- Provided support in bar and grill operations, including service assistance and guest engagement
- Delivered room service orders promptly while maintaining presentation and service standards
- Gained cross-functional experience contributing to overall guest satisfaction and operational flow
Education
High School Diploma -
Fort Vancouver High School
06-2018
Skills
- Multi-Property Operations Leadership
- Revenue & Cost Control
- Guest Satisfaction (GSS) Improvement
- Team Development & Training
- Brand Standards & Compliance
- Labor Management & Scheduling
- Process Improvement & KPI Analysis
- Front Office & F&B Operations
Timeline
Area Assistant General Manager
Virk Hotels Management; Residence Inn / Fairfield Inn & Suites
09.2025 - Current
Assistant General Manager
Innventures; Residence Inn by Marriott
06.2024 - 09.2025
Store Manager
Dollar Tree
05.2018 - 06.2024
Support Staff
Red Lion
06.2016 - 05.2018
High School Diploma -
Fort Vancouver High School