Flannery Hourican
Program Coordinator
Falls Church,VA
Work Preference
Summary
Experienced Program Coordinator with a hard work ethic, strong attention to detail, and versatile skillset. Since becoming PC on South Dakota and BPC on New York, Flannery has helped lead both states to record inspection numbers. Flannery is well-versed in evidence handling, inspection review, recruitment, new establishment research, IC management, and coaching. Flannery’s strong analytical skills, critical thinking, and creative problem solving have helped discover additional resources to be utilized on a diverse range of CTP contracts.
Overview
11
11
years of professional experience
Work History
Program Coordinator
Computer Evidence Specialists LLC
01.2022 - 10.2025
- Oversaw operations of FDA CTP multi-million dollar awards for New York and South Dakota, and previously Ohio to meet and exceed contractual obligations.
- Communicated with inspection teams and FDA teams including General Counsel, Safety Officers, and IT Teams.
- Processed high volumes of evidence across two states, New York and South Dakota, and logged FDA-issued equipment.
- Managed assignment, training, and daily inquiries of 23 FDA Credentialed Inspectors and up to 50 Ups across New York and South Dakota.
- Conducted interviews with potential inspectors and underage purchasers to determine program eligibility.
- Processed onboarding documents and onboarded prospective Inspectors/Underage Purchasers to include paperwork, training, and payroll.
- Drafted monthly reports and invoice backups for Client to detail work completion and financial standings.
- Built and maintained document libraries and database of over 20,000 retailers.
- Researched and identified recruitment resources for Inspectors and Minors within jurisdictions assigned.
- Reviewed and approved payroll and reimbursements for up to 23 FDA Credentialed Inspectors and up to 50 Ups across New York and South Dakota.
- Created Cost Per Inspection reports to determine Inspector efficiency and cost effectiveness.
- Tracked project milestones using internal databases (excel, salesforce, etc).
Head Trainer, Quality Assurance Analyst, Data Analyst
FirstSource
08.2020 - 03.2021
- Generated Excel pivot tables to compile key company data and performance reports.
- Used excel formulas to add necessary formatting to report spreadsheets making it easier to track agent performance.
- Conducted in person and remote training classes via Microsoft Teams and Zoom across four states with classes of up to 100 new hires.
- Analyzed live and recorded customer interactions to ensure the quality of member interactions, providing coaching and corrections as necessary.
Command Center
HomeAdvisor
08.2020 - 03.2021
Quality Assurance Analyst
Elite Personnel
03.2016 - 09.2016
Key Holder
Books-A-Million
05.2015 - 01.2016
Field Organizer
New York State Democratic Party
07.2014 - 11.2014
Education
Bachelor of Arts - English
Gettysburg College
Gettysburg, PA06.2012
Skills
- Microsoft Office & Google Suite
- Salesforce
- Paychex
- Quicksight
- Chain of custody
- Evidence preservation
- Evidence management
- Standard operating procedures
- Attention to detail
- Team oversight
- Report creation
- Data management
AWARDS
Ownership Award - Awarded for exceptional dedication to taking ownership, Senior Advisor - Q2, 2018, Senior Advisor - Q1, 2018, Senior Advisor - Q4, 2017
Timeline
Program Coordinator
Computer Evidence Specialists LLC
01.2022 - 10.2025
Head Trainer, Quality Assurance Analyst, Data Analyst
FirstSource
08.2020 - 03.2021
Command Center
HomeAdvisor
08.2020 - 03.2021
Quality Assurance Analyst
Elite Personnel
03.2016 - 09.2016
Key Holder
Books-A-Million
05.2015 - 01.2016
Field Organizer
New York State Democratic Party
07.2014 - 11.2014
Bachelor of Arts - English
Gettysburg College