Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Fjordi Miftari

Brooklyn,NY

Summary

Driven professional with experience in security and customer service roles, notably at Narrow Security. Excelled in surveillance, incident reporting, and fostering strong customer relationships, significantly enhancing facility safety and client satisfaction. Fluent in Albanian and Italian, with a commitment to punctuality and reliability, adept at solving complex problems and improving operational efficiency.

Overview

1
1
year of professional experience

Work History

Security Officer

Narrow Security
05.2024 - Current
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Reported suspicious activities and persons to law enforcement.

Cashier

Smoke Shop
12.2023 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Sales Associate

Zara
05.2023 - 12.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Education

Associate of Science -

New York City College of Technology of The City University of New York
Brooklyn, NY
06.2026

High School Diploma -

International High School At Lafayette
Brooklyn, NY
06.2022

Skills

  • Report Writing
  • Incident Reporting
  • Security Guard License
  • General security
  • Surveillance
  • Complex Problem-Solving
  • Emergency Response
  • Relationship building and management
  • FLUENT IN ALBANIAN
  • FLUENT IN ITALIAN
  • CURRENTLY LEARNING SPANISH
  • Work ethic
  • Patrolling
  • Punctuality
  • Reliability

Languages

Albanian
Native or Bilingual
Italian
Native or Bilingual
English
Full Professional
Spanish
Limited Working

Timeline

Security Officer

Narrow Security
05.2024 - Current

Cashier

Smoke Shop
12.2023 - 05.2024

Sales Associate

Zara
05.2023 - 12.2023

Associate of Science -

New York City College of Technology of The City University of New York

High School Diploma -

International High School At Lafayette

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Fjordi Miftari