Flarrisha Berthier
Ft. Pierce
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
09.2024 - 01.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Spherion Staffing Agency
12.2022 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Crew Member
McDonald's Restaurant
09.2021 - 11.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Personal Care Assistant
Seabreeze Nursing and Rehabilitation
05.2021 - 07.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Hostess
Denny's Restaurant
04.2020 - 06.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Medical Science - Medical Assisting
Kieser University
Port Saint Lucie, FL08-2026
High School Diploma -
Fort Pierce Central
Ft. Pierce, FL05-2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data Entry
- Teamwork
- Time management
- Problem-solving
- Multitasking and organization
- Emotional support
- Compassionate caregiving
- Housekeeping tasks
Timeline
Customer Service Representative
Teleperformance USA
09.2024 - 01.2025
Customer Service Representative
Spherion Staffing Agency
12.2022 - 08.2024
Crew Member
McDonald's Restaurant
09.2021 - 11.2022
Personal Care Assistant
Seabreeze Nursing and Rehabilitation
05.2021 - 07.2021
Hostess
Denny's Restaurant
04.2020 - 06.2021
Medical Science - Medical Assisting
Kieser University
High School Diploma -
Fort Pierce Central
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