Flavia Decarvalho

• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Created, maintained and updated filing systems for paper and electronic documents.
• Maintained computer and physical filing systems.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Launched quality assurance practices for each phase of development
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Created invoices for both commercial and residential contracts.
• Organized job sites
• Oversaw over 10 subcontractors companies.
• Established proper payment plan for all projects.

UNION DENTAL - MARLBOROUGH, MA *PROCESSED PAYMENTS FOR PATIENTS AND PAYMENT PLANS. *SENT CLAIMS, PRE-ESTIMATE, AND PRE-AUTHORIZATION FOR BOTH PRIVATE AND STATE FUNDED INSURANCES. *CREDENTIAL PROVIDERS, CREATED MONTHLY PROVIDER AND OFFICE PRODUCTIVITY. *HANDLED ORDERING AND UTILITY PAYMENTS.

• Identified and communicated customer needs to supply chain capacity and quality teams.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Oversaw 20 employees.
• Increased over 15% of revenue due to inspiring employees.
• Created new marketing strategy.

UNION DENTAL - MARLBOROUGH, MA * Coordinated both front desk and operatory. *Scheduled patients with EZ Dental and Dentrix Ascend. *Handled outgoing and incoming phone calls/correspondence *Processed payments for patients and payment plans. Managed over 40 incoming calls while handling over 20 patients per day. While establishing great customer service and increase in business revenue.

DENTAL QUEST - LOWELL, MA *Scheduled patients re-care with Maxi Dent. *Handled outgoing and incoming phone calls/correspondence *Send claims for both private and state funded insurance *Provided oral health education for patients and caregivers as directed by dentist.