Jennifer Gilo
Murrieta,CA
Summary
Motivated Dental Office Manager skilled in enhancing patient care through efficient scheduling and billing. Strong organizational and communication skills used to lead front office operations, ensuring compliance and exceptional service.
Overview
25
25
years of professional experience
Work History
Dental Office Manager
Emerald Isle Dental Studio
San Diego, California
10.2025 - Current
- Manage daily operations of a busy dental practice.
- Process billing and insurance processing for patient accounts.
- Coordinate patient scheduling and appointment reminders efficiently.
- Manage all front desk operations, including phone calls and customer service inquiries.
- Schedule patient appointments and effectively handled cancellations and last-minute adjustments.
- Maintain and evaluated clinic budgets, general ledger and billing systems.
Dental office manger and RDA
Dr Edmund Jay
San Diego, California
01.2008 - 10.2025
- Managed front office operations, including schedule optimization, financial management, staff leadership and compliance.
- Coordinated patient care to ensure seamless dental operations in a busy environment.
- Assisted dentist with chairside procedures, ensuring patient comfort and safety.
- Maintained sterilization protocols for instruments to meet health standards.
- Organized patient scheduling, payment plans, and insurance claims efficiently.
- Documented accurate patient records and treatment plans in compliance with HIPAA regulations.
- Trained in CEREC CAD/CAM technology for enhanced dental solutions.
- CBCT scan and digital radiographs.
CERTIFIED DENTAL ASSISTANT
Dental Associates of North Smithfield
Smithfield, RI
01.2004 - 01.2008
- Assisted dentist during dental procedures and surgeries.
- Took and developed dental x-rays.
- Educated patients on dental procedures and post-operative care.
RETAIL SALES ASSOCIATE
Macy's
Warwick, RI
01.2001 - 01.2008
- Managed and supported store operations, including customer service and sales
- Assisted customers with product selection and provided product knowledge
- Processed transactions and operated cash register
Education
BACHELORS OF SCIENCE - CLINICAL LAB SCIENCE
National University
San Diego01-2016
PHLEBOTOMY TECHNICIAN CERTIFICATION -
01-2011
RDA CERTIFICATION -
08-2009
CERTIFICATE IN DENTAL ASSISTING -
CCRI
01-2003
Skills
- Clinical Dental Assisting
- Dental office management
- CPT Coding
- Prosthodontics
- Cerec CAD/CAM trained
- 4 handed dentistry
- Coordinating patient care
- Taking and developing dental X-rays
- Maintaining patient records
- Organizing patient scheduling
- Payment schedules
- Insurance claims
- Insurance processing
- Dental software
- Billing management
- Financial management
- Office administration
Affiliations
- Trauma Intervention Program 2/19/2026-Current
Provide immediate emotional support to families in the critical first few hours after a tragic event.
Timeline
Dental Office Manager
Emerald Isle Dental Studio
10.2025 - Current
Dental office manger and RDA
Dr Edmund Jay
01.2008 - 10.2025
CERTIFIED DENTAL ASSISTANT
Dental Associates of North Smithfield
01.2004 - 01.2008
RETAIL SALES ASSOCIATE
Macy's
01.2001 - 01.2008
BACHELORS OF SCIENCE - CLINICAL LAB SCIENCE
National University
PHLEBOTOMY TECHNICIAN CERTIFICATION -
RDA CERTIFICATION -
CERTIFICATE IN DENTAL ASSISTING -
CCRI