Experienced professional passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles and persuasive copy that resonate and inspires readers.
Overview
7
7
years of professional experience
Work History
Sales Consultant
National Debt Relief
02.2023 - Current
Used consultative sales techniques to understand customer needs and recommend services.
Provided sales and customer service assistance.
Managed customer accounts to secure customer satisfaction and repeat business.
Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
Drafted applications for program.
Wrote and edited communications within assigned areas.
Paralegal
Morgan & Morgan
01.2022 - 01.2023
Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
Edited and proofread legal documents to verify accuracy.
Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Prepared legal briefs, motions, and pleadings.
Revised and finalized letters, briefs, and memos.
Produced legal documents such as briefs, pleadings and appeals.
Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
Senior Sales Coordinator
Miami Life Plastic Surgery
01.2017 - 01.2022
Fostered Relationships with customers to expand customer base and retain business.
Performing 100-250 sales per week. Increasing company sales efficiency and return of investment,
Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Coordinated and finalized sales proposals to complete purchases and increased sales by effectively upselling and cross selling products to maximize profitability
Drafted agreements and pricing on procedures for each customers needs.
<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief<ul><li>Design and develop impactful training materials to enhance sales performance and leadership capabilities across the Sales L&D Department.</li><li>Lead the redesign of the Best in Call Onboarding 90-Day Program to improve knowledge retention and reduce turnover—introducing a blended learning model with digital simulations, gamified assessments, and diverse practice methods (eLearning, roleplay, hot seats).</li><li>Develop simulations using Symtrain and design user training for performance coaching tools including Observe.AI and Salesforce Omni Supervisor as part of a new Leadership Development Program for Team Supervisors.</li><li>Collaborate cross-functionally with department leaders to inform training strategy and gather feedback for continuous improvement.</li><li>Create and manage a departmental newsletter to promote L&D initiatives, training opportunities, and team achievements.</li><li>Strengthen interdepartmental collaboration to unify training deliverables and reinforce a cohesive L&D voice.</li></ul> at National Debt Relief