Summary
Overview
Work History
Education
Skills
Labskills
Timeline
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Flavia Kembabazi

Mishawaka,IN

Summary

Detail-oriented Biological Science graduate from Indiana University-South Bend with a minor in Chemistry. Extensive lab experience in microbiology, genetics, organic chemistry, and molecular biology. Skilled in bioinformatics and biostatistics. Proven track record in customer service and administrative roles. Excellent communication skills and a commitment to accuracy and confidentiality.

Overview

6
6
years of professional experience

Work History

Driver

Uber
01.2022 - Current
  • Provided safe, reliable, and timely transportation services to passengers, ensuring customer satisfaction and positive ratings
  • Navigated efficiently using GPS and local knowledge, optimizing routes to minimize travel time and fuel consumption
  • Managed passenger interactions with professionalism and courtesy, addressing customer needs and concerns during rides
  • Maintained vehicle cleanliness and ensured compliance with all safety regulations and requirements
  • Handled trip payments, tracked expenses, and managed ride earnings through the Uber platform
  • Adapted to varying traffic conditions and time constraints, consistently meeting passenger pick-up and drop-off schedules

Registrar

SJ RMC
01.2023 - 07.2023
  • Conducted patient registration by accurately collecting and entering personal, insurance, and medical information into the electronic health record (EHR) system
  • Provided exceptional customer service, addressing patient inquiries and concerns in a professional and compassionate manner
  • Collaborated with healthcare professionals to ensure smooth patient flow and efficient handling of administrative tasks
  • Maintained strict adherence to HIPAA regulations, ensuring patient confidentiality and data security
  • Assisted in resolving discrepancies and issues related to patient registration and insurance verification
  • Managed multiple tasks simultaneously, including patient check-ins, data entry, and coordination with other departments
  • Demonstrated strong attention to detail, ensuring the accuracy of patient information and documentation

Patient Engagement Specialist

Landmark Recovery
08.2022 - 07.2023
  • Managed patient intake and discharge processes, ensuring accurate documentation and smooth transitions for clients
  • Provided support and guidance to patients throughout their recovery journey, helping them navigate treatment programs
  • Coordinated with healthcare professionals to develop and implement individualized treatment plans
  • Maintained up-to-date patient records in compliance with confidentiality and data security standards
  • Assisted in scheduling appointments, managing referrals, and coordinating follow-up care
  • Delivered exceptional customer service, addressing client concerns with empathy and professionalism
  • Contributed to a collaborative team environment, working closely with counselors, nurses, and administrative staff to ensure comprehensive care

Cashier

Walmart
08.2018 - 05.2022
  • Provided excellent customer service by assisting customers with inquiries, locating products, and processing transactions efficiently
  • Managed inventory by restocking shelves, organizing displays, and conducting regular inventory checks
  • Operated cash registers, handled cash, credit, and debit transactions, and ensured accurate end-of-day reconciliations
  • Assisted in maintaining a clean and organized store environment, adhering to safety and sanitation guidelines
  • Supported promotional activities by setting up displays, labeling products, and ensuring pricing accuracy
  • Collaborated with team members to meet sales targets and improve customer satisfaction
  • Handled customer complaints and returns professionally, ensuring a positive shopping experience

Education

Bachelor's Degree - Biological Science, Minor in Chemistry

Indiana University-South Bend
01.2024

Skills

  • Adaptability & Flexibility
  • Attention to Detail
  • Communication Skills
  • Confidentiality & Ethics
  • Conflict Resolution
  • Customer Service Excellence
  • Data Entry & Management
  • Interpersonal Skills
  • Inventory & Cash Handling
  • Knowledge of Medical Terminology
  • Organizational Skills
  • Problem-Solving Abilities
  • Safety & Compliance
  • Scientific Knowledge (Biology & Chemistry)
  • Stress Management
  • Team Collaboration
  • Technical Proficiency
  • Time Management & Multitasking
  • Transportation & Navigation

Labskills

Aseptic Technique, Streak Plating, Gram Staining, Culture Techniques, Microscopy, Antibiotic Sensitivity Testing, DNA Extraction, PCR (Polymerase Chain Reaction), Gel Electrophoresis, Gene Cloning, Transformation, Karyotyping, Recrystallization, Distillation, Titration, Chromatography (TLC, GC), Spectroscopy (IR, NMR), Spectroscopy, Calorimetry, Optical Experiments, Circuit Building, Motion Analysis, Western Blotting, Southern Blotting, Northern Blotting, qPCR, CRISPR-Cas9, Sequence Alignment, Phylogenetic Analysis, Data Analysis (R, Python), Genomic Data Interpretation, Statistical Tests (t-tests, ANOVA, chi-square)

Timeline

Registrar

SJ RMC
01.2023 - 07.2023

Patient Engagement Specialist

Landmark Recovery
08.2022 - 07.2023

Driver

Uber
01.2022 - Current

Cashier

Walmart
08.2018 - 05.2022

Bachelor's Degree - Biological Science, Minor in Chemistry

Indiana University-South Bend

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Flavia Kembabazi